Resilience Recast

In this episode we talk to leaders on the frontline of customer experience and how they are building resilience into the way they maintain seamless customer service. At a time when consumers are rethinking the way they do all their everyday tasks maintaining customer loyalty through extraordinary customer experience is more important than ever.

In this episode we explore how a highly skilled workforce is at the heart of many resilient organizations. Meet the leaders who have helped others rapidly reinvent themselves through new skill sets and, in doing so, create new, impactful opportunities.

In this episode, we examine the key role of business in building and maintaining public confidence in vaccines by keeping their workforce and the communities where they operate healthy and informed. How can companies formulate an equitable plan for the vaccine and a return-to-work?

In this episode we look at how resilience for business will evolve in the future. We discuss how scenario planning can help corporations create alternative perspectives of the future and develop robust strategies for an uncertain world. Guests: Prof. Ian Goldin, University of Oxford; Peter Schwartz, Futurist & Senior Vice President – Strategic Planning, Salesforce

This 5 part series explores the process of forging the future across the entire leadership suite. Featuring prominent guest speakers, each reflecting on challenges they’ve faced and solutions they’ve developed to remain resilient.