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Bret Taylor (Sierra, OpenAI): Why the future belongs to vertical agents
Sierra founder and OpenAI board chairman Bret Taylor joins Pigment co-CEO Eléonore Crespo to discuss how AI agents are reshaping enterprise software and customer experience.
Bret brings a rare perspective on technology waves. He founded Google Maps, served as CTO of Facebook, and was co-CEO of Salesforce before launching Sierra, an agentic AI platform for customer service. In this conversation, he shares what it means to build in the middle of a defining shift, why vertical AI agents will unlock entirely new software categories, and how to design trust into systems that are powerful but imperfect.
Read the key takeaways here: https://www.pigment.com/perspectives-podcast/bret-taylor-sierra-why-the-future-of-enterprise-software-belongs-to-vertical-agents
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3. Des Traynor (Intercom): How we rebuilt the company for the AI era
01:02:44||Season 1, Ep. 3Des Traynor, co-founder of Intercom, joins Pigment co-CEO Eléonore Crespo to discuss how he transformed Intercom to meet the AI era by scrapping existing roadmaps, rebuilding critical processes, and launching Fin – one of the fastest-growing AI agents in customer support.Des shares the story of the “weekend that changed everything” after the launch of ChatGPT, why Intercom switched to outcome-based pricing, how AI is decreasing the costs of exploration for business leaders, and what it takes to build products when uncertainty becomes the norm.Read the key takeaways here: https://www.pigment.com/perspectives-podcast/intercom-des-traynor-how-we-rebuilt-the-company-for-the-ai-era
2. Mati Staniszewski (ElevenLabs): Voice is the next AI interface
38:10||Season 1, Ep. 2ElevenLabs co-founder Mati Staniszewski joins Pigment co-CEO Eléonore Crespo to discuss how voice AI is transforming the way humans interact with machines and each other.Mati co-founded ElevenLabs in 2022 with a vision to make voice the primary interface between humans and technology. In just three years, the company has become the global leader in AI voice, powering millions of conversations weekly and helping to restore voices to people who've lost them. In this conversation, he shares how small autonomous teams ship faster than traditional hierarchies, why emotion and imperfection matter just as much as accuracy, and what happens when language barriers finally fall.Read the key takeaways here: https://www.pigment.com/perspectives-podcast/elevenlabs-mati-staniszewski-why-your-voice-will-be-the-new-ai-interface