OBS Radio

In “How to De-Carbonise Your Premises”, Glenn Crump—non-domestic energy assessor at Verdant Eco and veteran Old Bond Store member—shares his “day-one planning” approach to commercial retrofit projects. Discover how embracing evolving energy regulations can unlock higher rents and better tenant quality, why proactive EPC compliance ahead of the Q2 2026 update is essential, and when it actually makes sense to switch heating off. Glenn also evaluates renewable technologies—air-source vs. ground-source heat pumps and the role of solar PV with storage—using real-world examples like his natureMo House retrofit. Whether you’re a property owner, asset manager, or sustainability professional, this episode equips you with the tools to future-proof your buildings.

In this episode of OBS Radio, host Zoe Hanson chats with member Emma Dzenis of Your Office Sidekick Emma shares how a moment of chaos in a male-dominated office turned into her lightbulb moment. With no job security, but plenty of admin skill, Emma launched a freelance service before Virtual Assistant was even a mainstream term. Today, she runs Your Office Sidekick, a team of 6 admin pros offering flexible, expert support to business owners who are overwhelmed, overstretched, or just plain sick of doing admin. 📌 In this episode:Why Emma thought she invented being a VAHow she grew from solo to a team of 6What inbox detoxing really is (and why it’s a game-changer)The wild story of when she cleaned a client’s Airbnb herself!Whether you're a founder, freelancer, or simply tired of your inbox running your life — this is one to listen to.

"Marketing is a undoubtedly a creative endeavour, but there are also scientific laws of buyer behaviour that hold true across all sectors, and they’re quite often ignored or not understood."In this episode of OBS Radio, host Zoe Hanson chats with Rich Webley about his journey into the world of fractional marketing. Recognizing the growing demand for flexible marketing leadership, Rich transitioned from a traditional marketing role to becoming a Fractional Marketing Director. He shares how this approach allows smaller businesses to access top-tier marketing expertise without the commitment of a full-time hire. Tune in to learn how businesses can benefit from this model and why fractional marketing is on the rise!

Most business owners don’t start a company to spend their days buried in spreadsheets. Member, Paul Clarke, founder of Ookkee, is here to change that. In this episode of OBS Radio, host, Zoe Hanson invites Paul to talk about why outsourcing bookkeeping isn’t just about saving time—it’s about unlocking financial clarity, making smarter moves, and keeping more money in your pocket. If you’re tired of second-guessing your numbers and want to take control of your business finances, this one’s for you.Plus we here about what is happening at Old Bond Store in February.

In a very timely episode of OBS Radio, our host, Zoe Hanson is joined by OBS member, Ian Hurst, founder of We Are Hummingbird, as we delve into the complexities of how we experience and talk about mental health, with Ian sharing expert insights on why mental health is often misunderstood, the stigma surrounding it, and the barriers that prevent open conversations.From the simplicity of understanding mental health through three key actions – think, say, and do – to the importance of acknowledging that everyone’s experience is unique, Ian offers a refreshing and honest perspective on what it truly means to address mental health in today’s world.Whether you're currently navigating challenges yourself or supporting others, this episode is a must-listen for breaking down misconceptions and fostering a healthier dialogue about mental well-being.Plus we here from Membership Manager, Sara Merriman on all the exciting things happening at OBS in January.

In Episode 31 of OBS Radio, host Zoe Hanson, sits down with Jon Craddock, owner of Ares Legal to answer the critical question: "Why do I need a contract?" Whether you're a startup founder or an established business owner, this episode unpacks the importance of legal expertise in protecting your business and avoiding costly mistakes. Tune in for expert insights, practical advice, and a fresh perspective on navigating the legal side of entrepreneurship.Plus we hear from Membership Manager, Sara Merriman on what is happening at OBS in December.

Ready to unlock the secret to treating customers like royalty while keeping your business running smoothly? This month on OBS Radio, host Zoe Hanson dives into the world of next-level customer experience with member Justin Neale, founder of Innovate CX.In this episode, "Re-imagining the Customer Experience," Justin shares expert insights on crafting unforgettable customer journeys, building lasting loyalty, and delivering real value—without burning out your team or your budget. If you’re looking to turn every interaction into an opportunity, this is the episode for you!Tune in to learn:How to create a customer experience that wows (and works for you).Practical ways to boost customer loyalty without stretching your resources.Real-world examples from businesses that put their customers at the heart of everything they do.This isn’t just about happy customers—it’s about fuelling growth through delivering an experience.Plus, as always, we hear from OBS Membership Manager, Sara Merriman on what is happening at Old Bond Store in November.

The Old Bond Store Story - How we got here and where we are heading!With founder, Liam Doe.To celebrate the upcoming 5th birthday of Old Bond Store this November, we’re joined by founder Liam Doe for a very special episode. He shares his remarkable entrepreneurial journey, the difficulties of bootstrapping a brand new concept, & facing the challenges of launching just three months before lockdown, and we learn how the act of ‘Clubworking’ is now a vital resource for over 150 local ambitious entrepreneurs and small business owners.Plus we learn what the future holds for this unique and exclusive business community.Hosted by OBS Radio Host, Zoe Hanson.

Are you unknowingly losing potential clients due to poor imagery? Can you confidently say your visuals are elevating your brand, or are they driving people away? In this episode Zoe Hanson, The Podcast lady interviews renowned photographer and videographer Xavier Fiddes shares insider tips and reveals the secrets behind capturing stunning visuals that not only attract but also engage your audience. Listen to Xavier and learn how to make your imagery work for you!