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Mobile Interactions Now
The podcast where industry pros share first-hand learnings from using technologies to create modern user experiences.
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50. Shane Snow, the author of Dream Teams, working together without falling apart (Replay of Ep. 17)
30:19In this special episode we revisit Jean’s conversation with Shane Snow, co-founder of Contently and author of award-winning books including Dream Teams. Shane and Jean talk about how to create extraordinary collaboration while working under extraordinary circumstances. This is the conclusion of the two-part conversation. With that, we close out the year 2021. Thanks for listening! Happiest holidays, everyone!
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49. Shane Snow, the author of Dream Teams, working together without falling apart (Replay of Ep. 16)
40:21In this special episode we revisit Jean’s conversation with Shane Snow, co-founder of Contently and author of award-winning books including Dream Teams. Shane and Jean talk about how to create extraordinary collaboration while working under extraordinary circumstances.48. Regine Gilbert at NYU Tandon School of Engineering on Inclusive Design Part 2
14:19This episode is the conclusion of our conversion with Regine Gilbert on inclusive design. Regine is an Industry Assistant professor at NYU Tandon School of Engineering. Regine talked with Jean about what actions brands can take to make their digital CX more accessible for everyone.47. Regine Gilbert at NYU Tandon School of Engineering on Inclusive Design
20:27In this episode, Jean is joined by Regine Gilbert. Regine is an industry assistant professor at NYU Tandon School of Engineering. Regine talked with Jean about inclusive design and what UX designers should do to create their digital experiences more accessible to all users, and why that’s becoming a mainstream business topic.46. Frank Spillers at Experience Dynamics on Customer Experience Design Part 2
20:05In this episode, we continue our conversation with Frank Spillers, the founder and CEO at Experienced Dynamics, delving deeper into how to identify experience gaps, learn from usability research, and apply service design thinking for better customer experience.45. Frank Spillers at Experience Dynamics on Customer Experience Design
30:05In this episode, we're joined by Frank Spillers. Frank is the founder of Experience Dynamics, a leading UX consulting firm with fortune 500 clients around the world. Frank and Jean discuss why top brands are hiring experience design directors and what other brands can learn from their moves.44. Bas van Leeuwen at Gen25 on Prediction from Historical Data vs. Human Intuition
21:50In this episode, we continue our conversation on data with Bas van Leeuwen on data. Building on what we learned about the role of data, we now delve into how to apply data to improving the entire customer journey. Check out his insights on the limitations of making predictions based on historical data, and why human intuition is really important -- even with a big data lake. Get the full transcript here.