Medical Advantage Podcast

Online Reputation Management & The Power of Positive Patient Sentiment is one of our most downloaded episodes. In case you missed it, we are running it once more.You have no control over what patients say about your medical practice online, but the influence of ratings and reviews is simply too powerful to ignore. With the overwhelming majority of patients using online reviews to choose one practice over another, online reputation is not something you can afford to be passive about. Instilling healthcare consumer confidence is perhaps the most significant way online ratings and reviews impact medical care – patients want to know they will be in good hands and the comfort of knowing what to expect on their care journey. Patient feedback lets a practice know what they are doing well and where they need to improve with patient care.  In this episode of the Medical Advantage podcast, Bill Riley, Vice President of Marketing, and Rebekah Duke, Senior Copywriter (both of Medical Advantage) sit down to talk about how to harness the power of positive patient sentiment. This program unveils the true power of online ratings and reviews management and what you can do to proactively manage your online reputation. This is the latest episode in the Medical Advantage Podcast, where we take time each episode to discuss the ideas and technologies changing healthcare, and the best practices your organization can take to stay productive and profitable. Subscribe wherever you get your podcasts to ensure you never miss an episode.  To learn more visit www.medicaladvantage.com. Thank you for listening to the Medical Advantage Podcast, where each we take time each episode to discuss the ideas and technologies changing healthcare, and the best practices your organization can take to stay productive and profitable. Subscribe wherever you get your podcasts to ensure you never miss an episode.Thank you for listening to the Medical Advantage Podcast, where each we take time each episode to discuss the ideas and technologies changing healthcare, and the best practices your organization can take to stay productive and profitable. Subscribe wherever you get your podcasts to ensure you never miss an episode.

Recruiting Physician Leadership for Health System Success is one of our most downloaded episodes. In case you missed it, we are running it once more.When it comes to big organizational changes, consulting with physician leaders is a critical factor for short-term and long-term success. “I have seen physician engagement serve as an essential ingredient for any major initiative that's being developed and ultimately implemented by a health system,” says Medical Advantage Executive Consultant Monty Pate, our guest for this episode. Every decision is consequential to the success of a health system. When project managers or private equity firms move ahead without input from physician leaders, they lack key information to make the best-informed decisions. Enlisting physician leadership is a beneficial change agent for the direction of major change. When should you approach physicians for insights? Which physicians should you approach and how should you approach them? In this episode of the Medical Advantage Podcast hosted by Technology Consultant Celina DeFigueiredo-Dusseau, we answer all these questions and provide guidance on how to navigate this invaluable relationship with physician leadership. Monty Pate covers the intricacies and  best practices regarding this cooperative relationship, plus real-world examples of the effectiveness of physician leadership. Thank you for listening to the Medical Advantage Podcast, where each we take time each episode to discuss the ideas and technologies changing healthcare, and the best practices your organization can take to stay productive and profitable. Subscribe wherever you get your podcasts to ensure you never miss an episode.  Thank you for listening to the Medical Advantage Podcast, where each we take time each episode to discuss the ideas and technologies changing healthcare, and the best practices your organization can take to stay productive and profitable. Subscribe wherever you get your podcasts to ensure you never miss an episode.Thank you for listening to the Medical Advantage Podcast, where each we take time each episode to discuss the ideas and technologies changing healthcare, and the best practices your organization can take to stay productive and profitable. Subscribe wherever you get your podcasts to ensure you never miss an episode.

How was your 2023? In healthcare, it seems that no matter how "prepared" you are on your first day back from the holiday break in January, plenty of surprises lie ahead to keep you on your toes.   Join us for a “watercooler” conversation recapping the year from the perspective of healthcare consultants. You may find that what they share resonates with your own industry experience. See the healthcare milestones of the year 2023 through the eyes of optimization manager Nancy Nelson, executive consultant Michael Justice, and manager Sarah Saj - all of whom help medical organizations respond to major changes and challenges through all seasons. Topics covered in this episode (hosted by Rebekah Duke) are: Automation of many core processes through artificial intelligence (AI) Patient satisfaction measures to cope with increased competition Status report of how healthcare is faring during COVID recovery The need to shift back to monitoring care quality measures as the COVID recovery continues (and why many practices could incur penalties if they don't get back on track) Private Equity turning its attention to operations performance Telehealth and why payers are throttling who can practice virtually Digital marketing as an increasingly popular solution to major challenges in the healthcare business Prioritizing of patient engagement and what tools will make it work And as a bonus, hear stories of notable challenges for our healthcare consultants, and what available solutions helped healthcare clients conquer obstacles. From all of us at Medical Advantage, we wish you a wonderful holiday season and a prosperous 2024. Thank you for listening to the Medical Advantage Podcast, where each we take time each episode to discuss the ideas and technologies changing healthcare, and the best practices your organization can take to stay productive and profitable. Subscribe wherever you get your podcasts to ensure you never miss an episode.

Want to get caught up on what you missed at the 2023 eClinicalWorks Conference? Join host Rebekah Duke, along with our attendees for a lively recap of the conference and what exciting new AI enhancements were presented.Once again, Medical Advantage sent a team of consultants to the annual eClinicalWorks conference. This year, it was held in Nashville, TN from October 20-22. Our team, including Business Development Consultant Bailey Sutherland, and Optimization Consultants Bonnie Rapchak and Jordin Crystal, were busy gathering everything they need to know about eCW's new features and enhancements for V12, with a special focus on the use of AI technology to make healthcare work easier. They share their takeaways in this podcast episode, so tune in to hear all about it.What can we expect from the rollout of V12 starting from December 15th? How will these updated features and enhancements impact our day-to-day operations and the patient experience? We answer all these questions (and more) in our roundtable debrief, covering the highlights of the conference including what's new with Prisma, eClinicalTouch, RTBC/PA, EBO, and more! Thank you for listening to the Medical Advantage Podcast, where each we take time each episode to discuss the ideas and technologies changing healthcare, and the best practices your organization can take to stay productive and profitable. Subscribe wherever you get your podcasts to ensure you never miss an episode.

Super users integrate into so many aspects of day-to-day operations. You may not realize the extent of their impact until you need to replace one. They are the ultimate problem-solvers, managing EHR operations from user access to training, system setup, workflow coordination, RCM quality, customized reporting, and seamless interfaces for billing and pharmacy. But with the looming reality of turnover in healthcare, you need a contingency plan.In this episode hosted by Rebekah Duke, seasoned EHR consultant Jim Muska provides a deep understanding of the super user role, and how to avoid some of the setbacks when a super user leaves an organization. Jim provides several scenarios to better illustrate how the loss of super users typically plays out. Download this episode to learn:Why super users leaveWhy compensation packages are oftentimes not enough to retain talentThe residual impact of super user turnover, even when the handoff is smoothWhat coverage a healthcare organization should have to ensure they have adequate super user supportHow external support services such as healthcare consultants are a key resource for coping with super user turnoverHealthcare organizations of all kinds and sizes may face the loss of a super user at some point. When you have a super user your organization greatly depends on, it is wise to prepare for their departure which could happen at any given time. Jim’s insights will help you map out a plan for super user turnover so that your operations can continue as usual.Thank you for listening to the Medical Advantage Podcast, where each we take time each episode to discuss the ideas and technologies changing healthcare, and the best practices your organization can take to stay productive and profitable. Subscribe wherever you get your podcasts to ensure you never miss an episode.

Join us for an enlightening discussion of the big trends in orthopedic marketing. In this candid conversation, our panel delves into the ever-evolving world of orthopedics, bringing into focus the current landscape of this dynamic area of healthcare. Moderated by Vice President of Marketing Bill Riley, we'll outline the key transformations unfolding before our eyes in the orthopedic world and how those tie to digital marketing strategy. Despite the whirlwind of transformation, the pivotal role of online healthcare marketing remains its foothold, but not without adaptably to navigate the shifting industry landscape. Executive Consultant Michael Justice and Campaigns Manager Dyana Gebauer provide firsthand insights into the major players in the orthopedic market and what it takes to thrive. Their practical approach to digital marketing applies to an array of orthopedic subspecialties. Get insider knowledge on what is happening right now in the orthopedic market. Armed with this knowledge, you'll be well-equipped to make critical business decisions and chart a course for what's next. Thank you for listening to the Medical Advantage Podcast, where each we take time each episode to discuss the ideas and technologies changing healthcare, and the best practices your organization can take to stay productive and profitable. Subscribe wherever you get your podcasts to ensure you never miss an episode.

Join us as we explore the dynamic world of private equity firms and their foray into healthcare operations. While the focus is typically on the potential for significant profits in acquiring healthcare businesses, we must also examine the critical need to acknowledge and manage the inherent risks.    Continuing our conversation surrounding the ecosystem of private equity in healthcare, our expert guests – Executive Consultant Monty Pate and Vice President of Practice Operations, Angie Howard – delve into the intricacies of a scalable future state covering all the twists and turns in the "the future state roadmap” that methodically integrates people, process, systems, and technology. With a focus on fostering successful and mutually beneficial partnerships, this episode – hosted by Rebekah Duke – equips listeners with the knowledge to  better strategize for healthcare portfolios. For the healthcare professional, an investor, or industry enthusiast, this episode offers perspectives on  private equity acquisitions in healthcare that you won’t hear anywhere else.  Thank you for listening to the Medical Advantage Podcast, where each we take time each episode to discuss the ideas and technologies changing healthcare, and the best practices your organization can take to stay productive and profitable. Subscribe wherever you get your podcasts to ensure you never miss an episode.

Join us as we explore the dynamic world of private equity firms and their foray into healthcare operations. While the focus is typically on the potential for significant profits in acquiring healthcare businesses, we must also examine the critical need to acknowledge and manage the inherent risks. The complexity of healthcare operations often conceals consequential factors within blind spots, presenting unique challenges during the early phases of an acquisition. Our expert guests - Executive Consultant Monty Pate and Vice President of Practice Operations, Angie Howard - delve into the intricacies of this process, offering valuable insights on how to best assess a medical practice's starting state, and how to best position it for profitability. With a focus on fostering successful and mutually beneficial partnerships, this episode - hosted by Rebekah Duke - equips listeners with the knowledge to navigate the uncharted territories of private equity in healthcare. For the healthcare professional, an investor, or industry enthusiast, this episode offers perspectives on embarking upon new frontiers in the realm of private equity acquisitions in healthcare that you won't hear anywhere else.Thank you for listening to the Medical Advantage Podcast, where each we take time each episode to discuss the ideas and technologies changing healthcare, and the best practices your organization can take to stay productive and profitable. Subscribe wherever you get your podcasts to ensure you never miss an episode.

Once again, we put the spotlight on eClinicalWorks. The eCW Summit, recently held in Boston, was attended by two of our eCW experts, Lori Green and Sarah Saj (both managers at Medical Advantage.) In this episode, hosted by Rebekah Duke, we briefly take you – the eCW user – through the most significant updates to V12 coming later this year. Artificial intelligence was the focal point of the event, and we are excited to share these new upcoming features. Listen in to learn how these AI enhancements will benefit workflows and the patient experience – playlists, instant fax processing, communications, customizations, and so much more! But to take advantage of all these new tools when they come out, you must have Version 12 up and running. To learn more about V12, check out our 2022 eCW conference recap or download our V12 guide.  Thank you for listening to the Medical Advantage Podcast, where each we take time each episode to discuss the ideas and technologies changing healthcare, and the best practices your organization can take to stay productive and profitable. Subscribe wherever you get your podcasts to ensure you never miss an episode.