Meddlesome

Jim and Ken discuss the value of consultant reports. You get a few tips on how to improve your reports.

Jim and Ken talk about loyalty programs. Airlines, stores, hotels, and online services all offer some form of them. Is it worth the effort?

Jim and Ken discuss how a consultant (or entrepreneur) should dress in front of clients or prospective clients. Client +1 is the take away...though we both admit we have no fashion sense.

A few minor clarifications to our Smart People Dumb Procedures episode

Our philosophy was people are smart and will do the right thing...except when they don't. Smart people can, and often do, dumb things, particularly when it involves mindless tasks. We talk about balancing people doing the right thing and corporate policies and procedures.

Listeners demanded to know how we became consultants and entrepreneurs! Well OK, one listener asked politely if we'd tell this story. And he was related to Ken.

Jim and Ken discuss what behaviors and rules an organization needs to thrive.

Jim and Ken talk about change initiatives in a company. How fast can you move?