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Logistics Business Conversations
Enhancing Customer Experience Through System-Driven Fulfilment
Season 2, Ep. 3
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Peter MacLeod speaks with Smitha Raphael, Chief Product and Delivery Officer at SnapFulfil. Raphael details four key recommendations for businesses to take today to help improve the customer experience: Don't be afraid of systems and automation; any system should have order accuracy as the main focus; third party logistics operators should provide visibility via data; find new automation that best fits your business. By focusing on the key areas mentioned in this episode, companies can significantly enhance their customer experience, ensuring satisfaction and loyalty through efficient, accurate and responsive fulfilment processes.
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5. Adapting to Industry 4.0: Intralogistics Automation
33:07||Season 3, Ep. 5In this episode of Logistics Business Conversations, host Peter Macleod speaks with David Hibbett, CEO of TGW Northern Europe, about the pivotal role of Logistics Automation in the ongoing transition to Industry 4.0.They discuss the challenges and transformations in the logistics sector, including labor shortages, the increasing demand for flexibility and efficiency, and the importance of cost-effectiveness. Automation, including TGW's Live Pick system, is helping businesses achieve greater flexibility, scalability, and efficiency in their operations.From discussions around software and algorithms to data security, the episode provides a comprehensive overview of the challenges and opportunities in the evolving landscape of logistics.4. The Future of Fulfilment: Smarter, Scalable Warehouses
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