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Logistics Business Conversations

Enhancing Customer Experience Through System-Driven Fulfilment

Season 2, Ep. 3

Peter MacLeod speaks with Smitha Raphael, Chief Product and Delivery Officer at SnapFulfil. Raphael details four key recommendations for businesses to take today to help improve the customer experience: Don't be afraid of systems and automation; any system should have order accuracy as the main focus; third party logistics operators should provide visibility via data; find new automation that best fits your business. By focusing on the key areas mentioned in this episode, companies can significantly enhance their customer experience, ensuring satisfaction and loyalty through efficient, accurate and responsive fulfilment processes.

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