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Lochhead on Marketing
100 How To Write A Legendary Brand Story w/ Park Howell
Stories are incredibly powerful. It is legendary. People fall in love based on the stories they tell themselves about each other. People go to war and start countries over stories. Furthermore, when stories are used to design a category and a brand, it creates massive enduring value.
In this episode of Lochhead on Marketing, we talk to the guru of the business of story himself, Park Howell, to educate us on how to construct legendary marketing stories and how story marketing and category design actually come together. Park also shares his fantastic thoughts on nursery rhymes and the Gettysburg address.
What Marketers Get Wrong About StorytellingMost marketers are not award-winning screenwriters, they’re not great at long-form content like in Hollywood and Pixar. Park discusses how marketing comes down to just three words, one framework that is built on: and, but, and therefore (ABT). This perfect three-act structure is a complete customer framework that will allow the connection to the customer on an empathetic level and help develop the contrast in their problems.
“I've learned that this framework hooks the subconscious of your audience, which is always looking for this fight or flight. It’s a problem-solution dynamic that you are playing to the natural way your audience's brain creates meaning. Now what a lot of people do is they start with the problem in the ‘and’ statement. Start with the aspiration, what is it that your customer wants and then insert the problem in your ‘but’ statement. Therefore, here's my solution on how to help you get that. And the trick here is to have as much contrast between that aspiration and that problem as possible. A short, succinct, and specific contrast. If you do that, your audience will give you all the time you need in your therefore solution.” – Park Howell
How to End Up with A Captivating StoryPark encourages everyone to start in the middle through the ‘but’ statement and then proceed to answer the singular problem that needs to be solved. Once the singular problem is determined and boiled down, then jump to the ‘and’ statement, the specific audience, and lastly the ‘therefore statement’. Following the ABT framework can lead to amazing and captivating brand and founder stories.
He discusses that when somebody articulates the customer’s problem powerfully and effectively, the human brain makes the assumption that the person by definition must have the solution.
“A good story can kill a bad product quicker than anything. If you've got a great founder story, well told that has nothing to do with the product or offering, you create a disconnect there. There are a ton of those stories out there that have gone untold, and they are like gold sitting below your feet. You just have to unearth them and tell them well, but it has to tie to your why it is you do and what you do in your business. Huge believer in that.” – Park Howell
How Story Marketing and Category Design UniteChristopher and Park discuss how to create legendary stories in context to the use of category design. Park comments one can do this by getting the ABT super focused so nobody can share the same ABT. Along with a little shadow on the category design, this little algorithm tool can help separate and differentiate from the competitors.
Park also discusses how the Gettysburg address and nursery rhymes all used ABT in their brilliant storytelling.
“If you go to the Gettysburg address, you'll see the Gettysburg address is a perfect and, but, therefore. Lincoln steps on stage and addresses the GRA crowd. Exactly two minutes, 272 words. Yet it's one of the most iconic, legendary leader addresses of all time. If you look at it, it's set up in a perfect and, but, and therefore for him to give. He was just a brilliant storyteller. He knew the power of contradiction and consequence, and that's what he was delivering that day. If you look at any nursery rhymer, most 90% of all nursery rhymes are an ABT.” – Park Howell
To know more about Park Howell and how to construct legendary marketing stories, download and listen to this episode.
Bio:Park Howell is a 30+ year veteran of the advertising industry who has guided hundreds of purpose-driven brands and thousands of people who support them to substantial growth.
But everything changed in 2006. That's when he realized the advertising paradigm was being disrupted by the internet. Brands used to own the influence of mass media, but the masses had become the media creating a cacophony of communication.
Park learned that an anecdote is the antidote to help you stand out.
He now consults, teaches, coaches, and speaks internationally helping leaders and communicators rise above the noise of the Attention Economy and be heard using the power of the brand and business storytelling.
Many so-called storytelling experts tell you why story is important in business. Park actually shows you how to storytell.
Audiences are bewitched by his interactive keynotes, panel discussions and workshops.
Links:We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram and subscribe on iTunes! You may also subscribe to his newsletter, The Difference, for some amazing content.
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Following an exercise out of Lochhead’s playbook (we’re always on the lookout for new ways to make our Story Cycle system more powerful for brands that choose to leverage it), we arrived at the ideal market category design for their new product.
Here is the script we created to design their new category:
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099 Why CMOs Get Fired: Results Do Not Equal No Results Plus An Excuse
15:26|On this episode, let's talk about producing legendary results in the context of CMO tenure. According to the Wall Street Journal, based on research from Spencer Stewart, the median tenure of a CMO was only 27 and a half months in 2019, which was down from 31 months in 2017. This is in stark contrast to the CEO's average tenure of 88.4 months or about seven and a half years. CFOs have roughly 63 months or nearly five and a half years. Success is about producing legendary results. So on this episode, let's talk about that. Marketing Is A Constant Revolving Door One legendary marketing consultant in Silicon Valley and friend of Christopher says that marketing is now a constant revolving door. CMO tenure is down to more or less two years and across all levels in the marketing department. Covid-19 made matters worse and we ask, what is driving this “revolving door”? “One of them is, everybody in marketing is very busy all the time, very frenzied in a stimulus-response like we're trying to win the activity contest. Success in business is not about winning the activity contest. As a matter of fact, activity does not equal to results. So yes, shave the dog.” – Christopher Lochhead Results Do Not Equal No Results Plus An Excuse The big aha here is results do not equal no results, plus an excuse. Christopher describes sales as binary, you either hit the numbers, exceed the numbers or do not hit the numbers. It is the sole indicator that you are doing well, but this should not be the case for marketers. “As a CEO, you live and die by the numbers. Every quarter, as the head of sales, chief revenue, officer, VP of sales, whatever title it is, head of sales, that's true too. The reality is, that should be true in marketing as well. This sort of leads us to the question, what are the marketing results that matter?” – Christopher Lochhead Marketing Results That Matter There are lots of things that marketing do so in this episode, Christopher discusses the results that matter. There are only three things that marketing organizations should be focused on: “Number one, design and dominate a category that matters. Number two drive revenue near term midterm and longterm. And number three, create enduring value as measured by market cap or company valuation. We want to be creating the most valuable company in a category that matters.” – Christopher Lochhead To know more about the three marketing results that matter, download and listen to this episode. Bio: Christopher Lochhead is a #1 Apple podcaster and #1 Amazon bestselling co-author of books: Niche Down and Play Bigger. He has been an advisor to over 50 venture-backed startups; a former three-time Silicon Valley public company CMO and an entrepreneur. Furthermore, he has been called “one of the best minds in marketing” by The Marketing Journal, a “Human Exclamation Point” by Fast Company, a “quasar” by NBA legend Bill Walton and “off-putting to some” by The Economist. In addition, he served as a chief marketing officer of software juggernaut Mercury Interactive. Hewlett-Packard acquired the company in 2006, for $4.5 billion. He also co-founded the marketing consulting firm LOCHHEAD; was the founding CMO of Internet consulting firm Scient, and served as head of marketing at the CRM software firm Vantive. We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on Apple Podcast! You may also subscribe to his newsletter, The Difference, for some amazing content.098 Social Media Marketing Lie: You Have Be Everywhere on Every Platform 100 Times a Day
14:57|In this episode, let's talk about one of the dumbest social media marketing lies out there: you have to be everywhere on every platform and you need to put out a hundred pieces of content today. This is terrible advice and it will exhaust you and your marketing team and will piss off your prospects and customers. Ultimately, it will not help you become a category queen and king. Bio: Christopher Lochhead is a #1 Apple podcaster and #1 Amazon bestselling co-author of books: Niche Down and Play Bigger. He has been an advisor to over 50 venture-backed startups; a former three-time Silicon Valley public company CMO and an entrepreneur. Furthermore, he has been called “one of the best minds in marketing” by The Marketing Journal, a “Human Exclamation Point” by Fast Company, a “quasar” by NBA legend Bill Walton and “off-putting to some” by The Economist. In addition, he served as a chief marketing officer of software juggernaut Mercury Interactive. Hewlett-Packard acquired the company in 2006, for $4.5 billion. He also co-founded the marketing consulting firm LOCHHEAD; was the founding CMO of Internet consulting firm Scient, and served as head of marketing at the CRM software firm Vantive. Links: Legendary copywriter Ben Settle Category King of History Podcasts Dan Carlin We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on Apple Podcast! You may also subscribe to his newsletter, The Difference, for some amazing content.097 You Are What You Subscribe To
10:23|Today, let’s talk a little more about your career. My brother from another mother and co-creator of our new newsletter category pirates, Nicholas Cole has an interesting insight: “you are what you subscribe to.” Christopher thinks he’s right. So in this episode, find out what media Christopher consumes that he finds life-changing. “The content we subscribed to, the content we consume, it affects how and what we think about. Our thoughts affect our actions and our actions affect our outcomes, both professionally and personally.” – Christopher Lochhead F*ck The Hustle Porn Stars If you’ve been a long time listener, you would know that Christopher is not a fan of these hustle porn stars. He does not believe in hustlin’ all your life. Instead, Christopher pushes for being different and legendary. “Porn stars say no one ever worked himself to death. Well in Japan, they have a word for it. It's called Karoshi and it translates into death by overwork. Maybe you can hustle all you want, but there's a difference between hard work and smart work.” – Christopher Lochhead Choose What You Consume We have very limited spaces in our brains so Christopher encourages you to choose what you read and listen to. He gives out a few recommendations such as below: The OGS Peter Drucker – The Effective Executive David Ogilvy New Thought Leaders Malcolm Gladwell – The Masterclass John Wall and Christopher Penn – Marketing Over Coffee Podcast Mike Maples Jr. – Starting Greatness Podcast Paul Martino and Randy Komisar – No Bull: Life-Changing Conversations with Bill Campbell B2B World Dave Gearhart – B2B Marketing Leaders Podcast Brian Burns – B2B Revenue Leadership Podcast Russell Brunson – The Secret Series (Books and Podcast) A Couple of Key Questions Those life-changing books and podcasts are just a couple to think about. Moreover, Christopher is encouraging you to sit down and ask yourself a couple of key questions: “What's the kind of content I love? What do I most want to learn in the next 12 months? What should I stop consuming? What should I start consuming? And remember, be very careful whose ideas you let into your head because your thoughts become your actions, your actions become your outcomes and your outcomes become your life.” – Christopher Lochhead To know more about why you are what you subscribe to, download and listen to this episode. Bio: Christopher Lochhead is a #1 Apple podcaster and #1 Amazon bestselling co-author of books: Niche Down and Play Bigger. He has been an advisor to over 50 venture-backed startups; a former three-time Silicon Valley public company CMO and an entrepreneur. Furthermore, he has been called “one of the best minds in marketing” by The Marketing Journal, a “Human Exclamation Point” by Fast Company, a “quasar” by NBA legend Bill Walton and “off-putting to some” by The Economist. In addition, he served as a chief marketing officer of software juggernaut Mercury Interactive. Hewlett-Packard acquired the company in 2006, for $4.5 billion. He also co-founded the marketing consulting firm LOCHHEAD; was the founding CMO of Internet consulting firm Scient, and served as head of marketing at the CRM software firm Vantive. We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on Apple Podcast! You may also subscribe to his newsletter, The Difference, for some amazing content.096 Silicon Valley’s Secret Marketing Assassin Rick Bennett
01:06:59|Advertising is a powerful thing in the world of business. Whether you have a start-up or a successful company, you still need an effective advertisement to propel your brand forward. Silicon Valley's secret advertising weapon, Rick Bennett, is here with us today to give pieces of advice about advertising and marketing. Also, he talks about how being wise and having good decisions help us as human beings. Technological Intimidation Rick says that the best thing to do when advertising is to avoid saying anything that a competitor could say. You've got to rebut if a competitor tries to provoke you by saying he's wrong and it's not true. Also, he says that the trick is not to get sued for libel or slander. “You have to use technological intimidation. You can only speak to the technological truth. We don't call someone a liar. We can say, well, this isn't true, and we prove why.” – Rick Bennett Rhetorical War Gaming Rick is a master at writing legendary headlines back in the day. Christopher asks him when is the right time to invest in an advertisement after creating a headline and then testing it. He says that rhetorical wargaming using SurveyMonkey to test a bunch of ideas is helpful and also giving a free product to the audience: “Survey monkey is good, but the trick is the giveaway. You need to offer a free product that anybody can log on to and check out your AI. That could be very granular and atomic and just take off.” – Rick Bennett How to Function Creatively Christopher and Rick talk about the assault on the Capitol that happened on January 6, where several people died because of the riot. Christopher says that politics was about arguing to solve problems, and now it's just about arguing to continue to argue. Rick agrees, and he says that we can't change anybody's mind, so we have to change the playing field. “One idea that I have is that creativity and genius cannot exist in a state of anger. In other words, you get angry on either side, and you have destroyed your ability to function creatively. Creativity is a curse. That's the way I kind of cloister myself in the pirate cottage here up in the mountainside, and I try not to let anything destroy my creativity as it is.” – Rick Bennett To know more about Silicon Valley's Secret Marketing Assassin Rick Bennett, download and listen to this episode. Bio: Rick Bennett specializes in guerrilla warfare marketing. He’s been the secret advertising weapon to Silicon Valley entrepreneurs for over 30 years. Two of his most spectacular successes are Oracle and Salesforce.com. Links: Website: Rick Bennett Linkedin: Rick Bennett We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on Apple Podcast! You may also subscribe to his newsletter, The Difference, for some amazing content.095 How To Secure Your Financial Future
18:53|In 2019, CNBC reported that 27% of Americans “would have to borrow or sell something to pay for a $400 emergency. Further, Nation.com reports in 2018, 4% of American adults reported not having enough food and by July of 2020, that figure had exploded to 11% and they say it will probably continue to increase as the pandemic worsens. Most recently, Pew Research finds that one in four American adults have had trouble paying their bills since the coronavirus outbreak started. So the reality is, this pandemic has exposed how financially vulnerable many of us are. So in this episode, let's talk about your career and how you can become financially free. You Can Turn Your Situation Around Christopher has his fair share of financial struggles growing up. He was raised in a single-parent household and experienced business failure in his early 20s. It was the most challenging financial situation of his life, as he describes. “The goal here is a very simple one to understand when your investment income pays your living expenses, you're financially free. That's a very powerful day in a person's life. So I want to share with you a few things I've learned along the way. It's also important to know I am in no way, shape or form a financial advisor accountant or anything of the, like. I'm just a guy that's learned a few things along the way, and I've been taught a few things by some legendary folks.” – Christopher Lochhead Build A Financial Egg Nest Ultimately, the objective is to build a financial nest egg. The concept is over time, you convert getting paid for your time to getting paid from your investments. In simpler terms, you have to find a way to earn income while you are asleep. As Tim Rhode, founder of One Life Fully Lived, calls it, its horizontal income. “In order to create a nest egg that starts producing horizontal income, you can, A. Lower your expenses or B. Increase your after-tax income. If you do both, then you'll have even more money to build your nest egg.” – Christopher Lochhead Don't Buy Shit You Can't Afford Christopher shares his observation among the younger generation nowadays and gives a reminder, to not buy shit you can’t afford. He also mentions listening to financial planning experts, as they say, credit card debt is a sure-fire way to keep yourself enslaved. “Get out of credit card debt as quickly as you can. Don't buy shit you can't afford and, uh, and save up.” – Christopher Lochhead To know more how to secure your financial future, download and listen to this episode. Bio: Christopher Lochhead is a #1 Apple podcaster and #1 Amazon bestselling co-author of books: Niche Down and Play Bigger. He has been an advisor to over 50 venture-backed startups; a former three-time Silicon Valley public company CMO and an entrepreneur. Furthermore, he has been called “one of the best minds in marketing” by The Marketing Journal, a “Human Exclamation Point” by Fast Company, a “quasar” by NBA legend Bill Walton and “off-putting to some” by The Economist. In addition, he served as a chief marketing officer of software juggernaut Mercury Interactive. Hewlett-Packard acquired the company in 2006, for $4.5 billion. He also co-founded the marketing consulting firm LOCHHEAD; was the founding CMO of Internet consulting firm Scient, and served as head of marketing at the CRM software firm Vantive. Links: Covid-19 and the Nightmare of Food Insecurity Economic Fallout From COVID-19 Continues To Hit Lower-Income Americans the Hardest Tribe of Millionaires: What If One Choice Could Change Everything? Wealth Can't Wait: Avoid the 7 Wealth Traps, Implement the 7 Business Pillars, and Complete a Life Audit Today! The Wealthy Barber, Updated 3rd Edition: Everyone's Commonsense Guide to Becoming Financially Independent Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not! We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on Apple Podcast! You may also subscribe to his newsletter, The Difference, for some amazing content.094 Clubhouse – Category Creation In Action, or Not So Much?
11:33|Many people reached out to Christopher and asked for more episodes on category design. In future episodes, he will dig into a specific category and/or brands, and analyze what's going on and how that can be illustrative for the rest of us. So for this episode, Christopher talks about a buzzy application in the social media world called Clubhouse. Today, let's examine the question: is clubhouse a legendary category queen in the making or a dumb idea? New Hot Category, As They Claim If you check Clubhouse’s valuation, they seem to be doing well. They're valued at a hundred million dollars or more. Clubhouse has done a great job in describing themselves or as we say, describe their category design. According to their website, Clubhouse is a new type of social product based on voice that allows people everywhere to talk, tell stories, develop ideas, deepen friendships, and meet interesting new people around the world. The Power of Category Design Clubhouse has a very powerful profile but based on Christopher’s experience, the app is “kind of like a webinar scheduling platform with no video that has a shitty UX.” Regardless of our opinion about the app, they did a great job in telling a good story for investors and users. “Clubhouse is doing a legendary job, convincing the world that they are the new, new thing, the new hot category.” – Christopher Lochhead The Studio 54 Marketing If you’ll remember Studio 54, it was the hottest hangout spot for celebrities in New York. Crowds would gather at the door, and people would do anything to get in, yet only a lucky few did. Clubhouse employed the same marketing mindset which made people want to have it more. “They created scarcity and that's exactly what clubhouse has done in addition to their category design. They're doing Studio 54 marketing. They're creating scarcity. As a matter of fact, when you get on, the only way you can get onto Clubhouse is: an existing clubhouse user needs to invite you.” – Christopher Lochhead To know more if Clubhouse is category creation in action, or not so much, download and listen to this episode. Bio: Christopher Lochhead is a #1 Apple podcaster and #1 Amazon bestselling co-author of books: Niche Down and Play Bigger. He has been an advisor to over 50 venture-backed startups; a former three-time Silicon Valley public company CMO and an entrepreneur. Furthermore, he has been called “one of the best minds in marketing” by The Marketing Journal, a “Human Exclamation Point” by Fast Company, a “quasar” by NBA legend Bill Walton and “off-putting to some” by The Economist. In addition, he served as a chief marketing officer of software juggernaut Mercury Interactive. Hewlett-Packard acquired the company in 2006, for $4.5 billion. He also co-founded the marketing consulting firm LOCHHEAD; was the founding CMO of Internet consulting firm Scient, and served as head of marketing at the CRM software firm Vantive.093 Are You Making This Sales Training Mistake?
16:23|In this episode, let's talk about sales training slash sales enablement. Companies make a very big mistake on sales training. Christopher shares his thoughts about that mistake and how not to do that. Bio: Christopher Lochhead is a #1 Apple podcaster and #1 Amazon bestselling co-author of books: Niche Down and Play Bigger. He has been an advisor to over 50 venture-backed startups; a former three-time Silicon Valley public company CMO and an entrepreneur. Furthermore, he has been called “one of the best minds in marketing” by The Marketing Journal, a “Human Exclamation Point” by Fast Company, a “quasar” by NBA legend Bill Walton and “off-putting to some” by The Economist. In addition, he served as a chief marketing officer of software juggernaut Mercury Interactive. Hewlett-Packard acquired the company in 2006, for $4.5 billion. He also co-founded the marketing consulting firm LOCHHEAD; was the founding CMO of Internet consulting firm Scient, and served as head of marketing at the CRM software firm Vantive. We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on Apple Podcast! You may also subscribe to his newsletter, The Difference, for some amazing content.092 How To Manage Digital Reputations w/ Josh Greene
48:31|It is super important to know how social media and the online-world itself work, especially if you're a business owner or an entrepreneur. This holds true because we are living in a digital-first world, where you can search for anything on the internet. Managing your digital reputation is indeed challenging and sometimes complicated. So today our guest, Josh Greene, CEO of The Mather Group, explains how search engines work and what you can do to optimize them for your benefit. Positive Google Outcome Christopher asks Josh what he would advise him to get a positive Google outcome. Josh says that if you are doing a lot of “leading” in an industry, that will ultimately lead to good results in the search engines. For those who are not quite famous, he advises “sending Google a signal” to treat their content a certain way. Entrepreneurs should post and write about themselves (bio) so search engines can recognize them. “If you write books, if you start a podcast, if you have a Twitter feed that lots of people find useful, or if your videos are getting lots of views, all of those things play a big role in what's showing up in the Google search results.” – Josh Greene Google Search Ranking System Having a common name is hard when you're trying to get a sweet spot for yourself in a search engine. Christopher asks Josh what are the highest order bits in terms of teaching Google to rank yourself. Josh says that the first thing you could do is take inventory of what your assets currently are and focus on your digital presence: “That's a nice part for people who are very active in their field and sort of well respected because there's a sort of equivalent almost in terms of how Google's algorithm is viewing things.” – Josh Greene Social Media Platforms Social media marketing is one of the easiest ways to promote a product or a business. Christopher asks Josh how to decide which social media platform to use if he's only going to invest his time in one or two of these. Josh says that he should consider asking himself first if it plays to his strengths and who's the audience he's trying to reach with it. “So, it could be that you're a fantastic guitarist. Instagram is a nice format for showing off your guitar playing chops. Twitter can be useful because you can curate news to a particular audience that might be following you. And if you're in a particular corporate role, sometimes LinkedIn can be really useful because you don't need to publish a ton to get a lot of eyeballs on something.” – Josh Greene To know more about how to manage digital reputations with Josh Greene, download and listen to this episode. Bio: Josh Greene is the CEO for The Mather Group, a digital agency, that helps companies manage how they’re found online, through Wikipedia and Search Engine Optimization, and drives targeted high value leads for B2B companies. Prior to The Mather Group, Greene was the VP of Marketing for both 1-800-PACK-RAT and Zippy Shell where he was responsible for all marketing including online, offline, and the launch of national television campaigns. Prior to 1-800-PACK-RAT, Greene was the Vice President of Member Services for Shop.org where he oversaw membership recruitment and retention initiatives. Additionally, Greene collaborated with NRF’s government relations staff to execute policy and advocacy strategies on behalf of Shop.org members. He also served as a liaison to Shop.org’s Policy Advisory Group, developed industry initiatives, and managed Shop.org’s Ray M. Greenly Scholarship fund. Greene joined Shop.org from Discovery Communications, where he was director of online marketing and business development. At Discovery, Greene oversaw online marketing, direct response television, corporate gifting, and partner programs for DiscoveryStore.com. Prior to Discovery Communications, Greene was director of e-marketing for Time Warner Cable and director of e-marketing for Road Runner. He’s been a frequent speaker at industry events including ad:tech, SES, Channel Advisor’s Catalyst conference, and others. Links: Linkedin: Josh Greene The Mather Group We hope you enjoyed this episode of Lochhead on Marketing™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, Twitter, Instagram, and subscribe on Apple Podcast! You may also subscribe to his newsletter, The Difference, for some amazing content.