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Management Today's Leadership Lessons
AI’s impact on professional services and getting employees comfortable with change
On this week’s episode, MT’s editorial team discusses the impact of AI on professional services and the role of psychological safety in business transformation.
Is AI coming for your job? If you’re a consultant that question might have been hard to shake in recent months, after a slew of headlines warned of the impact on the profession and data showed that the Big 4 scaled back their entry-level hiring programmes last year – by as much as 33% in KPMG’s case (compared with 2023). It’s clear that AI is squeezing employment in professional services firms, London Business School professor Michael Jacobides wrote in a recent piece for MT. He suggests, however, that “the death of the firm is greatly exaggerated”. We consider his argument.
Humans, famously, are uncomfortable with change - but transformation, by definition, requires us to disrupt what’s familiar. That tension is at the heart of many large-scale organisational change projects, and could be one reason why the success rate for such initiatives remains dismally low. In a recent piece for MT, Lesley Cooper outlines the role of company culture in driving innovation, engagement, and in helping employees to get comfortable with the unfamiliar. We discuss how leaders can create a psychologically safe environment.
Credits:
Presenters: Éilis Cronin and Antonia Garrett Peel
Producer: Inga Marsden
Artwork: Jenny Hardy
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111. ‘It was a category that I felt had real potential’ – Pippa Murray on scaling the UK’s number one nut butter brand
34:50||Season 1, Ep. 111Pippa Murray is a foodie at heart with a particular love for nut butters, which in the early 2010s were her favourite pre- and post-marathon snack. But many of her favourite products at the time were “pretty processed”, often containing palm oil which is high in saturated fats and environmentally destructive to procure. Simultaneously, the protein trend was in its infancy and the wellness industry was championing ‘healthy fats’. Despite these market shifts, existing brands had failed to fully leverage these emerging developments.Spotting a gap in the market, Murray went on a journey to grow and scale her own nut butter brand while working at The Science Museum, eventually launching Pip & Nut in 2015. The brand has been growing strength to strength and is now the UK’s number one nut butter brand. On this week's episode, Murray discusses the early days of product development - including the three months she spent living in a shed - aligning the values of people, planet and profit, and using business as a force for good.Credits:Presenter: Éilis CroninProducer: Inga MarsdenArtwork: Jenny Hardy
Will Whitehorn: “We have to industrialise in space. It is an imperative”
26:40|How do we solve population pressure and climate crisis in space? How has GPS allowed us to provide 12% more food globally? How did the UK become a global leader in small satellite manufacture after the British Government said, “there’s no future for the UK satellite industry”? How did Elon Musk turn reusable rockets from science fiction to science fact in less than 20 years? What else are “Elon and Jeff” going to allow us to do? And why is SpaceX still “the elephant in the room”? Join Alice as she talks to Will Whitehorn, chair of giant space tech investor Seraphim and former president of Virgin Galactic, and they discuss the implications of “The Elon Musk show” and its legacy, “the beginnings of a competitive space industry of scale”. Contributors:Alice Bunn, President of UKspace Dr Alice Bunn OBE FIMechE FRAeS CEng | LinkedInUKspace: Overview | LinkedIn Will Whitehorn OBE, Seraphim Space Investment TrustWill Whitehorn OBE | LinkedInKey topics covered:UK satellite manufactureUK universitiesSpaceX valuationReuseable rocketsAgricultural managementPopulation pressureClimate crisisSolar powerData centres in spaceIndustrialising in space
Space-Comm Expo: Jamming, spoofing, FOMO and farming
20:40|What did the Space-Comm Expo conference and exhibition tell us about connecting space and wider business? How does this manifest as tech connectivity in telecoms and why do farmers care about that? What did we learn about the benefits of extreme cold in manufacturing laboratories and why do pharmas care about that? How vulnerable are global logistics to the spoofing of navigation signals? And why is the UK government centralising space strategy in the Department for Science, Innovation and Technology? Join Alice and Jonners as they reflect on the UK space sector’s largest trade event and the “energy, diversity and …sheer scope of what this industry has to offer”. Contributors:Alice Bunn, President of UKspace Dr Alice Bunn OBE FIMechE FRAeS CEng | LinkedInUKspace: Overview | LinkedIn Jonathan Daves, The Karman LineJonathan Daves | LinkedIn Subscribe to The Karman LineApple: https://podcasts.apple.com/ca/podcast/the-k%C3%A1rm%C3%A1n-line/id1876605462Spotify: https://open.spotify.com/show/3qED4CgdRDxfKKzYNKZCIH?si=lZ-I4a19SPGLAJL-dHi4DQYouTube: https://www.youtube.com/@TheKármánLineUKKey topics covered:Space-Comm Expo, London, March 2026Conference overviewSector integrationInsuranceCustomer utilityGovernment roleFuture outlook Technological advancements· Telecoms· Manufacturing Defence and security· Satellite capabilities· Current threats
110. ‘I wasn't brave enough and certainly not confident enough’
29:05||Season 1, Ep. 110David Craig is a man who knows a thing or two about leading major organisational change projects, from his background as a partner at McKinsey advising companies on strategy to turning around Thomson Reuters’ largest – but “unloved” – financial and risk division, and spearheading its subsequent separation and reincarnation as Refinitiv.In his new book, Bluebook: How bold leadership unlocked a $27bn success story, Craig shares lessons from this practical education in transformation, including the importance of taking tough calls early on.“I wasn't brave enough and certainly not confident enough,” he says, reflecting on his early days at Thomson Reuters where he was charged with heading up the integration of the two companies. “I was still that new McKinsey guy.”Perhaps it was this reflection that provided the rocket fuel to his plans with Refinitiv. The company launched in October 2018 under the new majority ownership of private equity firm Blackstone. Ten months later – and a year and a half after the $20bn carveout deal was first struck – Refinitiv’s owners agreed its acquisition by the London Stock Exchange Group (LSEG) for $27bn, marking a $7bn exercise in value creation. LSEG’s purchase closed in January 2021, by which point the financial data and technology platform had been overhauled and its Tradeweb electronic marketplaces business IPOed.“Something that frustrates me with many organisations is they haven't realised the value of time. It's important to make decisions properly, but it's also important to make them quickly. I see too many organisations bogged down in ponderous decision-making, bureaucracy, and lack of accountability. [With Refinitiv] we really saw the benefit of speeding things up.”Credits:Presenter: Antonia Garrett PeelProducer: Inga MarsdenArtwork: Jenny Hardy
Why the business of space is everyone’s business
43:05|As of 2026, the UK space industry is a significant and strategic driver of the national economy, contributing over £19 billion in revenue and supporting tens of thousands of high-skilled jobs. Satellite-based services and data underpin roughly 18% of UK GDP, equivalent to approximately £454 billion of the wider economy. And the sector is growing exponentially.But this is just the tip of the iceberg. For the space industry to fully realise its potential it needs more of the right people to understand what’s happening and get involved. People like policy makers, investors, regulators, planners, communicators, lawyers and consultants.Dr Alice Bunn, the president of UK Space, and her panel of guests, Sam Alden co-CEO of Space Solar, Nick Shave managing director of Astroscale and Anushka Sharma founder of Naaut, discuss the surprising, awe inspiring business of space and make the compelling case for why more companies and investors should get involved. Contributors:Host:Alice Bunn, President of UKspace Dr Alice Bunn OBE FIMechE FRAeS CEng | LinkedInUKspace: Overview | LinkedInGuests:Nick Shave, Managing Director of AstroscaleNick Shave FRAeS | LinkedInAstroscale: Overview | LinkedInSam Adlen, CEO of Space SolarSam Adlen | LinkedInSpace Solar: Overview | LinkedInAnushka Sharma, founder of NaautAnushka Sharma | LinkedInNaaut: About | LinkedInKey topics covered:Impact of Space on Everyday LifePractical ApplicationsEnvironmental MonitoringGlobal SecuritySustainability and Innovation in OrbitSpace DebrisManufacturing in MicrogravitySpace-Based Solar PowerEconomic and Regulatory LandscapeCost ReductionInvestment and FinanceRegulation and PolicyThe Future of Space ExplorationNew PlatformsAcademic Contribution
109. Bliss Group CEO: “I’ve reinvented my career about four times”
28:28||Season 1, Ep. 109Cortney Stapleton, CEO of the Bliss Group, outlines her journey from the non-profit sector to leading the 50-year-old marketing and comm firm, emphasizing a leadership philosophy grounded in intellectual curiosity where employees are given an opportunity to innovate and learn from failure. In this week's episode, she discusses the firm's proactive response to industry disruption, specifically their co-development of a custom, agentic AI tool designed to generate deep B2B insights while maintaining client security. She also covers her strategies for navigating a polarised media landscape and her role as a co-founder of Exponent Women, an organisation dedicated to empowering women in the deal-making profession.Credits:Presenter: Éilis CroninProducer: Inga MarsdenArtwork: Jenny Hardy
108. Dune London founder on affordable luxury, weathering the retail apocalypse and becoming a ‘sole survivor’
24:14||Season 1, Ep. 108Self confessed "shoe obsessive" Daniel Rubin launched fashion brand Dune London more than 30 years ago. Since then the brand has expanded from a shop on Oxford Street to locations across more than 130 countries.In this week's episode, Rubin discusses his new book - Sole Survivor: How I Built a Global Shoe Brand, which documents the brand's journey and the leadership lessons he learned along the way. He also dives into the challenges facing the modern day fashion industry.Credits:Presenter: Éilis CroninProducer: Inga MarsdenArtwork: Jenny Hardy
107. Steph Edusei on tackling ‘imposter phenomenon’ and ‘taking up space’ as a Black leader
37:16||Season 1, Ep. 107Steph Edusei’s leadership strategy can be encapsulated in two philosophies: “be a little bit naughty” and “push the boundaries”. This mindset of challenging the status quo, paired with a commitment to compassionate, human-centred leadership, defines her career trajectory from the rigid NHS structure to the caring culture of the charitable hospice sector. Edusei spent almost 20 years in the NHS, where she experienced a culture of immense pressure, constant reorganisation and a sense of being a “small cog in a huge machine”. Her appointment in 2020 as CEO of St Oswald’s Hospice – a charitable hospice based in the north east – presented a stark contrast.Credits:Presenter: Éilis CroninProducer: Inga MarsdenArtwork: Jenny Hardy
106. How Inchcape’s CEO is navigating the ‘polycrisis’
24:34||Season 1, Ep. 106As the world grapples with an ongoing wave of global disruptions, which many have dubbed the “supply chain polycrisis”, automotive distributor Inchcape has been forced to adapt quickly. CEO Duncan Tait, who took the helm during the Covid pandemic, is putting his more than 30 years of tech experience to good use, steering the almost 180-year-old company through this turbulent period.On the latest episode of Leadership Lessons, Tait talks leveraging technology, understanding emerging markets, and driving long-term growth for Inchcape.Credits:Presenter: Éilis CroninProducer: Inga MarsdenArtwork: Jenny Hardy