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Kusa Cast

A Conversation with Mark Young

Season 1, Ep. 31
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Mark Young, co-founder of the Perfections Group, discusses his journey in the travel industry, from backpacking to starting a representation company.


He shares his experience of being made redundant before COVID and how he adapted by taking on different jobs. Mark also talks about the resilience and camaraderie in the tourism industry, the changing habits of UK travellers, and the future of the Perfections Group. He emphasises the importance of collaboration and open-mindedness in the industry. Overall, Mark's story highlights the strength and determination of those in the travel industry to thrive in the face of challenges.


Mark's journey in the travel industry began with his love for travel and backpacking. After working various jobs, he decided to pursue a career in travel and started at a well known travel company. However, he soon realised that product management was his true passion. Mark worked his way up and eventually co-founded the Perfections Group with Ryan Ashton. The company initially focused on representing African lodges but has now expanded to include Latin America and other destinations.


Mark's resilience was put to the test when he was made redundant a year before the pandemic hit. However, he used this time to explore different opportunities. These experiences taught him the importance of perseverance and helped him develop a stronger mindset.


Mark and I discuss the importance of collaboration and supporting one another, even among competitors. We both believe that there is enough business to go around and that working together can benefit everyone. Mark shares his experience of referring clients to other representatives and receiving referrals in return. This collaborative approach not only strengthens relationships but also opens doors to new opportunities.


The pandemic has brought about significant changes in the travel industry. Mark notes that there is currently no clear pattern in travel trends, as people are eager to explore various destinations. Flight availability and cost also play a role in travellers' choices. However, Mark believes that it will take time to fully understand the new normal, as many people are still catching up on missed trips and family visits.


The Perfections Group has diversified its portfolio to include representation for destinations beyond Africa. Mark and his team are open to working with any product that aligns with their expertise and values. They aim to be a one-stop-shop for travel companies, offering services such as revenue management, social media management, and booking offices. The focus remains on building strong relationships and providing personalised support to their clients.


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