Kevin Robertson (Health, Safety & Operational Compliance Manager at Star Pubs & Bars) and Rob Easton (Head of Consultancy at Shield Safety) 

With Health and Safety procedure more important now than ever before, we talk to industry experts on how to keep risk assessments current and effective, managing test and trace, and how to deal with difficult health and safety related customer conversations What we’ll cover<ul><li>Risk Assessments</li><li>Covid-19 Health &amp; Safety measures and risk assessments</li><li>Test and trace</li><li>Managing difficult conversations</li></ul>

Managing Health and Safety post-lockdown 

Mark Teed (Food Strategy & Implementation Manager at Star Pubs & Bars) and Ed Turner (Star Pubs & Bars Multiple Lessee – The Old Ale and Coffee House and The Dolphin Public House & Hotel)

With venues now re-opening, Mark and Ed share their expertise on what this ‘new normal’ looks like for the on trade and how changing consumer behaviour could open up new areas of opportunities for operators. We also discuss the newly launched Eat Out to Help Out initiative and VAT cut, looking at the options open to operators around each of these What we'll cover<ul><li>Consumer trends and opportunities post lockdown</li><li>VAT cut</li><li>Eat Out to Help Out initiative</li></ul>

Navigating the ‘New Normal’

Mark McCulloch (Supersonic Inc.) and Alison Battisby (Avocado Social) 

With re-opening on the horizon, the way in which you communicate with your customers and position your business has never been more important. In this webinar, industry experts – Mark and Alison – share their advice on how to optimise online presence to reach people within your community, and the best tools to help you do this What we’ll cover·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicating your re-opening with customers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Social media content, scheduling and boosting posts·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Online reviews and how to deal with them·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Website creation and optimisation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Brand building

Building your brand online and through social media

Michele Civiera: Managing Director of Civerinos Slice   

With many operators having flipped their business models to create additional income streams, we get the inside track from Michele Civiera on how he’s achieved this with his business. We’ll cover the key challenges, managing brand perception and his views on maintaining diversified offerings going forward.&nbsp; What we’ll cover&nbsp;<ul><li>Logistics of creating a contactless food delivery and collection service</li><li>Ensuring and maintaining a safe working place for your employees and managing staffing</li><li>How to develop and communicate your new narrative to customers&nbsp;</li><li>Amplifying your offering through social media</li></ul>

Setting up your own food delivery service – the do’s and don’ts 

Sam Ulph: Founder and CEO of mypubshop by StarStock

In this podcast, we speak to StarStock Founder and CEO - Sam Ulph - about ways in which operators can diversify their businesses to provide click and collect and takeaway services for essential items through mypubshop. With re-opening conditions still unclear, diversifying your offering is key to creating additional revenue streams both during and post lockdown.&nbsp; What we’ll cover<ul><li>Registering your pub as a food shop&nbsp;</li><li>Managing staffing&nbsp;</li><li>Engaging with your local community&nbsp;</li><li>Managing orders, delivery and collection with customers and suppliers&nbsp;</li><li>Raising awareness around your new offering&nbsp;&nbsp;</li></ul>

Setting up shop – the do’s and don’ts

Vandana Dass: Managing Director of Davenport Solicitors 

With the hospitality industry being one of the first to furlough staff, we talk to Vandana Dass, Managing Director of Davenport Solicitors about the technicalities around the scheme, including latest updates to how it will function from August. We will also explore the range of government grants and loans on offer and eligibility surrounding these. What we’ll cover·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Furlough process for employers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Annual leave for furloughed employees·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Rotating furloughed workers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Navigating the return to work·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Redundancy process during furlough·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Eligibility for government grants and loans

Navigating furlough and the government grant process  

Brought to you by HEINEKEN

HEINEKEN has launched a series of podcasts, offering expert advice to operators on navigating lockdown. Each episode sees independent speakers and operators share their advice on key issues facing the hospitality sector during this time.

Keg Talks

Follow