The kbbreview Podcast

We all want more sales – but in the world of independent KBB retailing, is “sales” still a dirty word?In this episode, Andy Davies asks whether retailers are too quick to badge themselves as designers rather than salespeople, and whether that mindset is helping or hindering business performance. Design may be the most creative and rewarding part of the job, but does it sometimes get in the way of closing deals, protecting margin, and making the business truly profitable?Joined by regular panelists Trevor Scott, Liz Pantling-Jones, Nick Warrington and Justine Bullock, we're diving into whether sales techniques should carry the same weight as design skills, how creativity can be a genuine sales USP, and whether independents have unfairly distanced themselves from “sales” thanks to the tactics of the multiples.Do some retailers prioritise design theory over commercial reality?How do you measure the true success of a designer?Are time, value and margin are really being managed as well as they should be?Sales or design? The panel gets properly stuck into where the balance really lies.

In this special bonus episode of The kbbreview Podcast, host Matt Baker goes behind the scenes of  judging for the kbbreview Retail & Design Awards 2026, with an exclusive look at what really goes on in the business categories.Sponsored by our awards Podcast Partner 2026 Sonas Bathrooms, this episode is part of our run-up to the awards ceremony on Monday, March 2 at the Hilton Birmingham Metropole. Between now and the big night, we’ll be bringing you more bonus episodes that dig into the awards and celebrate the very best talent our industry has to offer.This month, we’re lifting the curtain on the famously robust judging process as Matt is joined by two judges from the business categories:Helen Lord, Co-founder and director of RehomeMike Lloyd, Managing director of Wetrooms OnlineThey share their personal approach to judging, what really makes an entry stand out, and practical tips for anyone thinking of entering the awards in the future. If you’ve ever wondered how winners are decided, this one’s for you.Tickets are still available for the awards night! If you’re already heading to kbb Birmingham, why not go all in and join the industry’s biggest party?👉 Find out more and book tables or seats at kbbreview.com/awards👉 Learn more about our podcast sponsor at sonasbathrooms.comNow, on with the show. 🎙️

Season 17 of The kbbreview Podcast continues with a big question and an even bigger hypothetical.Host Andy Davies is joined by the retailer Fantastic Four for their first episode of 2026 - Trevor Scott from RFK, Liz Pantling-Jones from Lima Kitchens, Nick Warrington from Stuart J Warrington and Justine Bullock from The Tap EndThey're diving straight into the fundamentals most small business owners know they should focus on, but rarely get time to - strategy, growth and investment.So here’s the challenge. If someone handed you £100,000 for your KBB retail business tomorrow, what would you actually do with it?People, marketing, technology, expansion… or finally fixing that leaky roof? We all say we want money to invest, but how much thought do we really give to how we’d spend it?Have you booked your tickets for the kbbreview Retail & Design Awards 2026? Find out more at kbbreview.com/awards

Rising Star Spotlight: Amy HartlandIt's the next special bonus episode of our Rising Star series of episodes in association with Blum.Host George Dean meets Amy Hartland, showroom manager at Ashford Kitchens & Interiors Amy’s unplanned route into the KBB industry led to a key leadership role, where she now oversees sales, marketing, admin and project coordination. We discuss her role in improving lead management systems, building a strong social media presence, and keeping a busy retail business running smoothly behind the scenes.An insightful listen for KBB retailers focused on smarter processes, people management and sustainable growth.🎧 Listen now — with the Rising Star winner revealed at the kbbreview Retail & Design Awards on March 2 2026.

What happens when a mass-market retail heavyweight takes the reins of one of the UK’s most premium bathroom brands?In this episode of The kbbreview Podcast, host Andy Davies sits down with Dean Weston, the new Managing Director of CP Hart, to talk leadership, luxury and life at the top end of the market.With a CV spanning Magnet, MFI, Habitat, Bathstore and more, Weston knows retail inside out. But as he explains, stepping into CP Hart under new ownership and in a challenging market is less about reinvention and more about precision. From efficiency and profitability to brand protection and showroom expansion, Weston shares how CP Hart plans to grow without diluting what makes it special.Candid, insightful and refreshingly honest, this is a must-listen for anyone interested in premium retail, strategic leadership and the realities of running a high-end brand in a tough trading environment.Have you booked your tickets yet for the kbbreview Retail & Design Awards 2026? Go to kbbreview.com/awards for everything you need to know.

We’re kicking off 2026 - and our first episode of the year - with a heavyweight interview and a true industry icon. We're beginning the new season by going deep with Pat Riley, founder of Bathroom Brands.Home to names including Crosswater, Burlington, Britton and Showerwall, Bathroom Brands has been through a bit of a self-confessed rough patch and, after stepping back from the business in 2020, Pat - alongside Crosswater founder Dave Hance - has returned to the helm to get the business back on track.Pat speaks openly about what went wrong, why the founders felt they had to come back, and how they’re personally leading the turnaround. He shares clear, practical insight into rebuilding trust, refocusing on customer service, and striking the right balance between new technology and old-school, face-to-face relationships.Honest, energetic and forward-looking, this is a fascinating listen for anyone in the KBB sector.We also recommend catching up with our Dave Hance episode back in December,And don't forget to book your tickets for the kbbreview Retail & Design Awards 2026! Click here for the info you need.

The moment has arrived...The full shortlist for the kbbreview Retail & Design Awards 2026 is revealed exclusively on The kbbreview Podcast — the very first place to discover whether you’re a finalist in the most prestigious awards in independent kitchen and bathroom retail.Every designer, retailer, showroom, installer, rising star and unsung hero named in this episode is now in contention for one of the industry’s most sought-after trophies, to be awarded at a spectacular live event this March.And this is not just for finalists.On Monday 2nd March, almost 900 of the industry’s most powerful and influential figures will come together at the Hilton Birmingham Metropole, on the opening night of kbb Birmingham, for the biggest night in KBB.Be in the room. Be part of the moment.Book your tickets now at kbbreview.com/awards and secure your place at the industry’s defining celebration.The kbbreview Retail & Design Awards 2026 podcast series is proudly supported by our Podcast Partner, Sonas Bathrooms.

This is the last of our very special Insights 2026 series of daily episodes where we talk to leaders at some of the biggest brands in the kitchen and bathroom industry.We're getting their candid evaluations and conclusions for business in 2025 and seeing what their thoughts, predictions and plans are for 2026 - a proper snapshot of where the sector is as we head into a new year.And we're finishing up with one of the most well-known names in the kitchen industry - Aga Rangemaster. It is going through a resurgence under new MD Dominic Worsley thanks to a focus on the power of the brand and what it really means for customers - and that's a lesson even the smallest retailer can learn from.So what plans does Dominic have for 2026, what are his thoughts on an unpredictable and crowded appliance market, and just how important are independent kitchen studios?We actually did a full profile interview episode with Dominic a couple of months ago so if you want to find out more about his plans we really recommend going back to listen to that - you can find all the links here.It's all in this final Insights 2026 episode and if you've missed any of the others, I really do recommend going back and having a listen. You can find them at kbbreview.com/podcast or simply search 'kbbreview' wherever you get your podcasts.And, of course, you find out more about Aga Rangemaster at agarangemaster.com.

Host Andy Davies continues the daily Insight 2026 series of deep-dives with leaders from some of the biggest brands in the UK kitchen and bathroom market uncovering their honest assessments of 2025 and their expectations, predictions and plans for the year ahead.In this episode, Wes McKenna, group sales and marketing director at Uform, joins the conversation. After a challenging and unpredictable 2025, Wes shares why he believes steady recovery, meaningful innovation and standout service will define 2026 - and why those themes matter for every business, big or small.It's a focused, top-level snapshot of where the market is heading as we approach a new year so don't miss it!Find out more about Uform at uform.co.uk