Zoom Speed Dating and Reservations
If we think about it, speed dating and the innkeeping business have a lot in common. As innkeepers, we know that potential guests probably have a long list of inns, B&Bs, and other lodging properties to choose from when deciding when to stay. And, just as in dating, the goal should be finding a perfect match, a partnership that'll make both sides happy.
In this episode, we discuss why it is more important to find a good match for our inn than just convincing someone to stay with us. We go through the discoveries I made about our industry after trying Zoom speed dating and the keys to building long-lasting relationships with our guests. We also analyze the importance of asking questions to get to know our guests better and use that information to turn their visit into an unforgettable experience.
In addition, I relate the story of how I adopted my new four-legged child, Hershey, and how it correlates to innkeeping and speed dating.
In This Episode, You Will Learn:
- About how I went on a blind date with Hershey, the rescue dog I recently adopted (1:53)
- What I've learned from Zoom speed dating and what that has taught me about our industry (6:26)
- Why we must smile on the phone even when nobody is watching (9:26)
- The importance of asking questions, being interested in the guest, and using that information (13:18)