INNtrospection

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A Deep Look Into the Interim Innkeepers' World with Darci Bartlett

Ep. 4

Innkeeping is as much a lifestyle as a profession; it is a 24/7 job where Innkeepers find time for themselves between cleaning up what's left from breakfast and preparing for check-ins. Managing those small-time gaps can be challenging, and not learning how to do it properly might cause burnout.


In addition, other elements might contribute to that overwhelming feeling, like feeling they host their guests in their own home, not at their business. Today’s guest, Darci Bartlett, has a unique perspective on this last issue. As she never owned an Inn, for her it is easier to take a step back and see more clearly she is hosting guests in her business. She believes this little, yet impactful detail can prevent Innkeepers from getting caught up, especially on busy days, and avoid burnout.


Darci Bartlett is the President of the Interim Innkeepers Network, Creator of Sweeping Simplified, Co-founder of B&B Creates, and an Innkeeper at The Spring Lighthouse Bed & Breakfast. Darci has over 30 years of experience in the hospitality industry and is also a loving mom of 5 grown children and grandmother of 10.


Today, our conversation delved into the changes Darci has noticed in guests in the last 10 years, the importance of interim Innkeepers, and how to make everyone's lives easier during transitions, from taking notes of recipes to writing procedures of how things are done in each inn. Darci kindly shared some experiences from her over 30 years in the industry, how she offers W.O.W. service to her guests and her unique perspective as an interim Innkeeper.


Some Questions I Ask:

Can you categorize the change in the type of guests of these times? Are their expectations similar, or are they looking for a completely different experience? (3:33)

How would you characterize hospitality? (5:06)

What are some of the ways that you provide W.O.W. service? (13:32)

What have you learned from your experiences that can help prevent burnout? (23:49)


In This Episode, You Will Learn:

What kind of experiences nowadays guests are looking for (3:37)

B&Bs and Inns are equipped perfectly to provide W.O.W. service (6:28)

The unique interim Innkeeper’s perspective (8:31)

The differences between hosting small and large groups of people (18:28)

Darci shares some tips and advice for Innkeepers to make using interims Innkeepers smoother (33:51)


Resources:

Interim Innkeepers Network website

Interim Innkeepers Network Facebook

The Spring Lighthouse Bed and Breakfast Facebook

B&B Creates Facebook


Connect with Darci:

LinkedIn

Instagram


Let's Connect!

Facebook

Instagram

INNtrospection@gmail.com

More Episodes

5/10/2022

How To Improve Guests' Experiences and Maximize Sales with Doug Kennedy

Ep. 12
Today, Doug Kennedy, Founder and President of the Kennedy Training Network (KTN) joins us to share some nuggets from his 30+ years of experience in the hospitality industry. Doug delivered training workshops globally, in places like Sao Paulo, Singapore, Sophia, Frankfurt, and Milan, to name a few, touching the lives of at least 40,000 hoteliers in the process.  At KTN, Doug delivers training in hotel sales, hospitality and guest service staff, front desk, and reservations sales. Our conversation revolves around the five principles of hospitality excellence, how to attract new clients and increase sales, situational sensitivity, and the importance of self-care. We discuss Doug's two definitions of hospitality, how innkeepers can avoid exhaustion and burnout, and how being smaller than hotel chains and understanding the human touch are advantages inns have in the industry. In addition, Doug kindly shared some sales tips to transform our business simply by re-learning to use our inn's phone. Tune in to Episode 12 of INNtrospection, and pay attention to our conversation because Doug offers a discount code for his course "Reservations QUEST". Enjoy! Some Questions I Ask:How do you define hospitality? (4:23)In one of the articles you wrote, you talk about the five fundamentals of hospitality excellence. Can you enlighten us as to what they are? And give us some examples? (15:33)How do you feel that innkeepers can keep from burning out and keep being innkeepers and finding it exciting and fun? (23:12)In This Episode, You'll Learn:Hospitality is about caring for and about your guests (6:52)We are here to serve our guests, not to be their friends (11:50)The importance of self-care and taking a moment for us (22:57)Celebrate phone calls. People call before booking online (31:21)The importance of understanding the human touch a phone call provides (34:33)Resources:Kennedy Training Network website Book: Doug Kennedy - So You REALLY Like Working With People?: Five Principles For Hospitality ExcellenceBook: Doug Kennedy - Still On The Road To Sales And Guest Service Excellence: Doug Kennedy's Hospitality Training Articles 1996 - 2012Connect with Doug:LinkedInLet's Connect!FacebookInstagramINNtrospection@gmail.com
3/22/2022

Inntrospection's March Madness

Ep. 10
People from all walks join the innkeeping industry for the most varied reasons. Some of them are fulfilling an old dream, others are just adventurous spirits, some found in innkeeping the perfect alternative for their 9 to 5, and there are those who love meeting new people and getting in touch with different cultures. Whatever the case might be, once they are part of the industry, some common topics arise in their lives. Such as what to do with their free time, how to build space for free time, the feeling of never disconnecting from the inn, or getting help to allocate time for advertising the inn. I decided to create my own version of NCAA's March Madness in today's episode. We'll cover a wide variety of topics, from the exciting and interesting conversations I had during the Association of Lodging Professionals Conference with over 100 innkeepers to the tough time I had during my first years in the business. We also go through how I created space for myself, how I disconnect from my business and the proper way to hire talent to help us. As  March is  Women's History month, I also take a few minutes to remember the intelligent, courageous, and inspiring women in my family who taught me so much about life, entrepreneurship, and being a strong woman. In This Episode, You Will Learn:About my beginnings as an innkeeper and my endless 24/7 rounds working days (5:26)What should we look for when we hire talent to assist us (9:43)How I created time for myself (13:29)About the strong, independent, courageous, and inspiring women in my family (18:34)We are broken vessels. How we fix our wounds and assimilate our defeats make us stronger (25:26)Let's Connect!FacebookInstagramINNtrospection@gmail.com