In the Spotlight - The Smart Connected Workplace Podcast with Quocirca

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Kelly Woodfin from Ricoh Europe and Rowan Jeffreys-Hoar from Ricoh UK to discuss how Ricoh is driving growth through its newly launched Unity Channel Partner Program. As the podcast celebrates its five-year anniversary, the conversation explores the strategy behind the Unity program, its rollout across multiple EMEA countries, and how Ricoh is strengthening its partner ecosystem through enhanced go-to-market alignment, commercial support, and value-added services. Kelly and Rowan share insights into how the programme is designed to simplify engagement, accelerate partner growth, and enable a shift toward services-led opportunities, helping partners adapt to evolving customer demands and a rapidly changing print and digital workplace landscape.🌐 Learn more about Ricoh at: https://www.ricoh.co.uk/🌐 Learn more about Quocirca at https://quocirca.com/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaTimestamps:00:00 - Intro00:43 - Kelly's career history and role at Ricoh01:53 - Rowan's career history and role at Ricoh03:01 - Intro to Ricoh Unity06:03 - How client feedback shaped Ricoh Unity08:14 - Why Ricoh Unity was developed11:24 - Ricoh's shift from hardware to digital workplace services13:01 - Why Ricoh Unity was launched now. 15:45 - Where is Ricoh Unity available?19:13 - What does Ricoh Unity offer partners that they didn't have before?22:39 - Partner feedback26:11 - The future of Ricoh Unity27:51 - The importance of data30:52 - Success metrics for Ricoh Unity34:57 - Three key takeaways38:23 - Closing

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Aurelio Maruggi, President of HP Office Printing Solutions, to explore how HP is addressing new opportunities around AI-driven and secure document workflows for SMBs. As the podcast marks its five-year anniversary, Aurelio reflects on his 40-year career in the print industry and shares insights into how HP is evolving its office print strategy to meet the demands of hybrid work, heightened security risks, and increasing customer expectations. The discussion covers the role of AI in enhancing productivity and workflow automation, the importance of built-in security for small and mid-sized businesses, and how HP is innovating across its portfolio to deliver smarter, more resilient print experiences that support long-term business growth.🌐 Learn more about HP at https://www.hp.com/🌐 Learn more about Quocirca at https://quocirca.com/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaTimestamps:00:00 - Intro01:05 - Aurelio's career history and role at HP02:22 - How is HP turning document processes into a competitive advantage?06:00 - What SMB tasks can AI streamline?10:02 - How does HP make printers easier to deploy and manage remotely?15:42 - What protections do HP’s newest devices provide?21:48 - How do HP solution integrations help SMBs with end to end document flows?25:35 - What setup improvements make the biggest difference in SMB environments?27:17 - How is HP enabling the channel deliver outcomes for small businesses?30:52 - What’s next from HP for SMB document workflows32:53 - Closing

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Vasco Falcão, Head of Digital Workplace in Europe at Konica Minolta, to explore how organisations can move from AI hype to real operational value. Vasco shares insights from his leadership journey across finance, consulting, and over two decades at Konica Minolta, highlighting the company’s transformation from traditional print services to delivering integrated digital workplace solutions. The discussion examines how businesses can embed AI into practical workflows, drive measurable productivity gains, and align technology investments with strategic outcomes, while maintaining operational discipline and change management focus. Together, they unpack what it truly takes to translate AI ambition into scalable, sustainable business impact across the modern digital workplace.🌐 Learn more about Konica Minolta at https://www.konicaminolta.co.uk/🌐 Learn more about Quocirca at https://quocirca.com/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaTimestamps:00:00 - Intro00:38 - Vasco's career history and role at Konica Minolta02:35 - Does AI reality match AI ambition?05:33 - Will AI replace jobs?09:48 - Opportunities and challenges of consumer AI vs corporate AI17:31 - AI's dual impact on sustainability20:12 - How is Konica Minolta differentiating in AI?23:48 - How is Konics Minolta using AI to automate workflow and print?29:40 - AI enabled capture35:12 - Insights AI and ESG AI39:35 - Key takeaways for AI in the digital workplace44:07 - Closing

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Mark Asbridge from MyQ to explore how MyQ is addressing the ongoing challenges of print driver deployment and simplifying printer setup through its provisioning profiles. Mark shares insights from his 15+ years in the print industry, discussing the complexity of modern IT environments, the shift toward cloud-first strategies, and the need for streamlined, scalable print management solutions. Together, they examine how automation, centralised management, and improved user experiences can reduce IT burden, enhance security, and support hybrid working environments, while helping organisations modernise and future-proof their print infrastructure.

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Will Parker of Datasec to explore the future of identity management in the managed print services (MPS) market. The discussion dives into the growing importance of identity-centric security, the role of cryptography and cloud-based solutions within Microsoft 365 environments, and how organisations must adapt to an increasingly complex threat landscape. Will shares insights on the shift toward identity as the new security perimeter, the convergence of print and IT security strategies, and why robust authentication and access controls are critical in today’s hybrid workplaces. Together, they examine how partners and providers can better align print infrastructure with broader cybersecurity frameworks to drive resilience, compliance, and long-term business value.

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by David Fitzsimons, Director of the European Remanufacturing Council, to explore the accelerating shift toward a circular economy. They discuss how sustainability is becoming embedded in European legislation—from the Digital Product Passport to EcoDesign requirements—and how these frameworks are transforming the way products are designed, manufactured, and reused. Tune in to understand what these changes mean for the print industry, how organizations can adapt, and the opportunities that circularity presents for innovation and long-term business resilience.🌐 Learn more about the European Remanufacturing Council at https://www.europeanreman.eu/🌐 Learn more about Quocirca at https://quocirca.com/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

In this episode of In the Spotlight with Quocirca, Louella Fernandes sits down with Munu Gandhi, President of Xerox IT Solutions, for an in-depth conversation on the rapidly evolving IT and services landscape. Munu shares insights into his career journey and leadership approach, Xerox’s strategy in delivering end-to-end IT services, and how the company is helping customers navigate hybrid work, cybersecurity challenges, and digital transformation. The discussion explores the role of AI, automation, cloud modernisation, and managed services in driving business value, as well as Xerox’s investments in innovation and customer-centric service delivery. Munu also reflects on the future of IT services and the opportunities ahead for organisations embracing intelligent, secure, and scalable technology solutions.🌐 Learn more about Xerox at: https://www.xerox.co.uk/en-gb🌐 Learn more about Quocirca at https://quocirca.com/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

In this episode of In the Spotlight with Quocirca, Louella Fernandes speaks with Richard Wells, Head of Market Development at EpsonEurope, about Epson’s strategic approach to sustainable printing, the shift from laser to heat-free inkjet technology, and the growing importance of energy efficiency for customers. They explore industry trends shaping the future of print, how organisations can reduce environmental impact without compromising productivity, and Epson’s commitment to innovation across its product portfolio. This insightful conversation highlights the evolving value of print in a digital world and the role of technology in supporting sustainability goals.🌐 Learn more about Epson at https://www.epson.co.uk/en_GB🌐 Learn more about Quocirca at https://quocirca.com/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca