How To Hack The NHS

Bex and Tano are back with a question and answer special. Our listeners have come up with a great set of GP-related questions and we've done our best to address these as honestly and directly as possible. The clinical topic for this episode is mental health, as Tano explains what GPs can do to help those who are struggling - and what people can do while they're waiting for help.

Bex and Tano are joined by Kieran Baker (NHS South Yorkshire ICB) and Dr Dr Satya Raghuvanshi (Head of Clinical at AccuRx) to discuss how digital solutions are helping clinicians to care for their patients. Unfortunately, Satya's sound is a little murky, but we think the quality of the discussion makes it worth persevering.

In our latest five minute check-up, Bex and Tano discuss the growing role technology plays in NHS primary care.In an upcoming episode, we will expand on this topic with a couple of special guests.

In our latest five minute check-up, Bex and Tano discuss the latest addition to the winter vaccination - the RSV vaccine.What is RSV and why should you consider the vaccine? Join us for this brief explainer.

How do you make a complaint regarding NHS primary care services? And what is the impact when you do? We discuss a range of scenarios and our approach to managing complaints.

A recent online commenter referred to GP receptionists as "the punching bags" of the practice? Ours have been called even worse. But from our perspective, reception is the heart of the practice team and our skilled receptionists are valued team members. So why are they so unfairly maligned?In our latest short bonus episodes, Tano and Bex discuss this absolutely vital role and condemn the unfair abuse they so often receive.Resources:"If I Die It Will Be Your Fault"https://www.youtube.com/watch?v=3ru4QhVZ2a8An absolute much watch video, providing an insight into what healthcare teams - and especially receptionists - encounter every day.

Doctor's appointments can be stressful. You will likely have between ten or fifteen minutes to discuss your problem(s) and potential solutions. That's a lot less time than you think! Bex and Tano discuss strategies for maximising your experience with the GP and provide tips to help you get the most out of your visit to the surgery.Our medical section is a summer special! But instead of beaches and pools, Tano and Bex have chosen to focus on less enjoyable aspects of the season, namely hay fever and insect bites!

Where have all the drugs gone? In our new series of short bonus episodes, Tano and Bex discuss medication shortages. Learn what general practice is doing to make sure patients don’t come to harm as a result of supply problems — and what you can do to help!