How to Build the Wrong Thing

Max and Hugo decide to revolutionize breakfast with an AI-powered toaster called Toastbot—without ever watching anyone actually make toast. What follows is a spectacular cafeteria disaster involving flying bread, a robotic arm gone rogue, and a principal with crumbs in his glasses. After the smoke clears (literally), they realize that guessing what people need—without observing how they actually do things—is a great way to build something totally useless (and flammable). Armed with binoculars and new-found humility, they launch a stealth toast-surveillance operation and rebuild Toastbot the right way. Lesson learned: if you don’t watch the users, the toast—and the world—might explode.