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cover art for EP215: Transforming Your Customer Journey: Simple Steps for Big Impact

Hammer & Grind : Built For Contractors

EP215: Transforming Your Customer Journey: Simple Steps for Big Impact

Ep. 215

People have long thought that the quality of the product is the most important thing for getting and keeping customers in a competitive business world, especially in construction. But the idea that the customer experience is more important than the quality of a product is becoming more popular.


In this episode, Brad talks about:


  • The disconnection between how we buy and how we sell.
  • Steps to create a clear process from first contact to post-job follow-up.
  • Importance of communication and setting expectations throughout the process.
  • Personal anecdotes to illustrate the impact of customer service.


Link to Resources:


Grab Brad's tell-all book: The Contractor Profit Blueprint

https://thecontractorprofitblueprint.com


You've been invited to check out Job Tread!

https://www.hammerandgrind.com/jobtread


Help us get the word out to other contractors by leaving us a review or sharing our podcast!

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