Customer Focus in a Fast-Changing World

There's a lot of buzz about being more customer-centric, but most experts and advisers miss the most important element of customer-centricity. Without it, you will almost certainly be disrupted by competitors inside or outside your industry.

The Right Way to Be Customer-Centric

If COVID-19 has taught us anything, it's that things completely outside our business, industry, or community can have a massive impact on us - and that will continue for a long time to come. It's your responsibility as a leader to understand and anticipate those external pressures - so you can give your people more clarity and confidence. Register for online presentation <a href="https://swiy.co/go-seeing-into-the-future" rel="noopener noreferrer" target="_blank">https://swiy.co/go-seeing-into-the-future</a>

Seeing Into The Future

As a leader navigating uncertainty and change, it's your responsibility to look over the horizon for coming trends and disruptions - and then act on them. Register for online presentation <a href="https://swiy.co/find-share-action" rel="noopener noreferrer" target="_blank">https://swiy.co/find-share-action</a>

Find, Share, Act

You might have heard the phrase ‘survival of the fittest’, but most people wrongly think that means the strongest, biggest, or most powerful will survive. That's not true, and if you want to be future-ready and fit for the future, don't make that mistake! Register for online presentation <a href="https://swiy.co/survivalfittest" rel="noopener noreferrer" target="_blank">https://swiy.co/survivalfittest</a>

Survival of The Fittest - It's Not What You Think

As we’re coming out of the worst of the pandemic, many leaders and organisations are looking to the future. But beware! The pandemic has forced people to change their goals, priorities, and aspirations – and that applies to your customers, employees, peers, and community. https://GihanPerera.com

Priorities Have Changed

AI won’t make your job obsolete, but a human using AI might! How will you use and leverage AI to assist you in your professional role? DOWNLOAD WORKSHEET: https://swiy.co/go-competing-age-of-ai

Competing In The Age Of AI

Highlights from KPMG's latest Keeping Us Up At Night report

We've had yet another year of massive change and disruption in all areas of our society. What will we face in the year ahead? KPMG's annual "Keeping Us Up at Night" survey identifies what senior leaders say will be their biggest challenges in 2022. In this session, understand the top four challenges and identify how to address them in your organisation. Download the KPMG report here: https://home.kpmg/au/en/home/insights/2022/01/issues-facing-australian-leaders-2022-outlook.html More about working with Gihan: https://gihanperera.com

The Top Four Business Challenges for 2022

Don’t be constrained by the past when setting course for the future

There’s a common myth that experienced business leaders are dinosaurs from a bygone era, so “of course” it’s inevitable they will get disrupted by younger, more diverse, more tech-savvy, “new” thinkers. Or so the story goes. But it’s not true. There are many experienced, established leaders who do have the right mindset to lead now, and are more than willing to adapt to the new way of doing business. The problem isn’t their intent; it’s their assumed competence. It’s not that they don’t know a lot (they do); it’s just that some of those things aren’t true anymore. They used to be true, so it’s natural to believe they are still true. There’s no reason you can’t be successful in the future, but it might mean letting go of some of your old beliefs. Learn from the past if it’s serving you to build for the future, but otherwise let it go. https://gihanperera.com

Open Up

Accelerate the experience curve

To accelerate the journey from crisis to recovery and growth, build more trust in your team members - and their trust in you. That gives you more confidence they will act competently and with good judgement in an uncertain, fast-changing world.

A Matter of Trust

You can't give them certainty, but you can help them find clarity

In uncertainty and chaos, your people feel unsettled and insecure. You can’t promise them certainty and safety – nobody can – but you can give them greater clarity.In this episode of the Fit For The Future podcast, we explore the three essential parts of creating clarity: <ol><li>Reality (What is): The world has changed, and the first step is to accept that new reality so you can understand how it operates now (and will operate in the future).</li><li>Possibility (What could be):&nbsp;The people who thrive in change are the possibility thinkers, who look at the big picture and see opportunities created by the change.</li><li>Priority (What matters):&nbsp;It’s impossible to do everything that’s possible, so become clear about which things to focus on and which you can safely ignore or defer.</li></ol>

Find Clarity In Uncertainty

Leading from the future through crisis, recovery, and growth

We have never faced us much uncertainty as we do now, and have never needed strong leadership as we do today. Navigate this fast-changing world with ideas and insights for leading through crisis, recovery, and growth, and being fit for the future.

Fit For the Future

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The Right Way to Be Customer-Centric

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Find, Share, Act

Survival of The Fittest - It's Not What You Think

Priorities Have Changed