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#13. Dr. Felix Gille: Can We Trust the Healthcare System?
Dr. Felix Gille is a leading expert on trust in the healthcare system and a research scientist at the University of Zurich. Dr. Gille's work is widely published in top academic journals, and he has recently published his first book, What Is Public Trust in the Health System?
Summary
Dr. Felix Gille discusses the concept of trust and its importance in the healthcare system. He explains that trust is a relational construct between individuals and that it is built through positive shared experiences and reputation. Dr. Gille distinguishes between individual and public trust, highlighting that public trust is a relationship between the public and the state. He emphasises the significance of public trust in the healthcare system, as it leads to legitimacy and participation. Dr. Gille also explores the challenges and strategies for fostering public trust, including clear communication, system guarantees, and autonomy.
Additionally, he discusses the concept of trust in artificial intelligence in healthcare and the need for a coherent understanding of trust in AI. This conversation explores the importance of trust in healthcare and how it can be built and maintained. The discussion highlights the role of communication, transparency, patient-centric care, and technology in fostering trust. It also addresses the challenges to trust in healthcare and proposes trust as a performance indicator. Overall, the conversation emphasises the significance of trust in improving healthcare outcomes and calls for its integration into the healthcare system.
Key Moments
01:23 Understanding Trust
11:31 Public Trust in the Health System
19:45 Demographic Attitudes towards Trust in the Health System
22:09 Attitudes towards Data Sharing
28:17 Fostering Public Trust in the Health System
41:13 Trust in the COVID-19 Vaccine
47:01 Trust in Artificial Intelligence in Healthcare
Music credit: David Cutter Music / @dcuttermusic
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