The Fan Engagement Pod

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Cut-through & sincerity with Damian Irvine, Ebbsfleet Utd

Season 1, Ep. 19

This episode has something for everyone at every level of sport, an absolutely fascinating chat with CEO of Ebbsfleet United FC, Damian Irvine. He started out in sport with an existential challenge as Chairman of Cronulla Sharks in Australian Rugby League, and is now CEO of Ebbsfleet United FC in the National League South, via turnaround jobs at Notts County and Wycombe Wanderers.


He’s got a great story to tell and a lot of wisdom for anyone working at any level, in almost any sport. He’s clearly a very good strategist because he understands its relationship with tactics and delivery. He also says that sincerity on the part of those in charge at a club is a big part of how Fan Engagement should be delivered. He also champions what he calls ‘above the line and below the line’ behaviour for everyone in and around a club, whether fans, staff or players. 

 

He first took over as Chairman when his childhood club, Cronulla Sharks, was in financial trouble, rebuilding its financial and reputational position. He has since had spells at Notts County after the Munto Finance crisis, and Wycombe after a change of ownership. He recently took over at Ebbsfleet United after a difficult period for the owner.


Don’t forget you can join the Fan Engagement Network at https://faninsights.co.uk/network/join


Episode Links: https://en.wikipedia.org/wiki/Damian_Irvine

More Episodes

4/13/2021

Standing up for matchgoing fans: The FSA's Amanda Jacks

Season 1, Ep. 42
Episode 42 of the Fan Engagement Pod is a chat with Amanda Jacks. Since 2008, Amanda has been been working to improve the treatment of matchgoing fans in England & Wales for the Football Supporters Federation, and now the Football Supporters Association.On a practical level she works with supporters in trouble, assisting them through the complaints process & improving their access to justice. She also works with external stakeholders, including the Police, to ensure a positive match day experience for all. You can access her very informative Twitter account via this link.It’s a really important episode for anyone in a Fan Engagement role at a club or who works for a league or other rights holder, and particularly relevant given the FSA’s recent response to the government’s new Policing Bill.She’s a sometimes fierce advocate of matchgoing fans, and not scared to tackle controversial issues, but in my experience she always seeks a constructive route wherever she can.Don’t forget we’ve got loads of other episodes. Episode Four of Bas Chat is now out, with Bas Schnater. Listen via the usual channels. Search Fan Engagement Pod.If you’re from a club in the top four divisions of English men’s football, don’t forget we’ve sent out data collected for the Fan Engagement Index 2019/2020 season for comment. The Index will be published at the end of April.And don’t forget: Fan Insights will soon become Think Fan Engagement. Keep an ear out for more.You can join the Fan Engagement Network at faninsights.co.uk/network/join
4/6/2021

Fan Engagement at the coalface: EPL to National League

Season 1, Ep. 40
Episode 40 of the Fan Engagement Pod is a bit of a special one. We’ve gathered together five fan facing communications, media and social media managers and officers from clubs in the Premier League, Championship, League One, Two and National League North.They are: Alex O’Loughlin, Media Content Officer at Southampton FC, Elliot Byrne, Multimedia Journalist at AFC Bournemouth, Scott Demmerling, Head of Media at Shrewsbury Town FC, Scott Palfrey, Marketing Manager at Exeter City FC and Dan Simmonite, Media Officer at York City FC.This is an illuminating journey through the Fan Engagement aspects of their role, and a chat that covers a lot of ground, shot through with great insights about what it’s like at the coalface for people in their role.Don’t forget we’ve got loads of other episodes. Episode Four of Bas Chat is now out, where we look at the value of Fan Engagement when you get that approach from a tech company, why clubs value sponsorships & partnerships as they do and whether leagues should be providing more help to clubs to build their Fan Engagement strategy, so clubs can focus on building resilient and successful sports businesses. Listen via the usual channels. Search Fan Engagement Pod.If you’re from a club in the top four divisions of English men’s football, don’t forget we’ve sent out data collected for the Fan Engagement Index 2019/2020 season for comment.And don’t forget: Fan Insights will soon become Think Fan Engagement. Keep an ear out for more.You can join the Fan Engagement Network at faninsights.co.uk/network/join