Leadership and Loyalty™
Jeanne Bliss (audio) “Would you do that to your mother?"
Stop: Think about yourself as a leader, consider HOW you lead, and then let me ask you: “Would you do that to your mother?"
As a leader in any capacity, you know that we all have two sets of customers…internal and external.
The external ones are those who buy from you, and the internal ones are those who buy into you, your organization ,and its culture. The truth is, pretty much everyone thinks they run a great company and that their people are treated well. But how can you know for sure?
Well, stay tuned because our guest on this episode is: Jeanne Bliss
She is a fearless pioneer for customers, and has harnessed her Italian background and 35 years of experience in order to improve the lives of customers and employees!
Jeanne Bliss pioneered the role of Chief Customer Officer (CCO), holding the first-ever CCO role. She's spent over 20 years at Lands' End, Microsoft, Coldwell Banker and Allstate corporations, where she has driven achievements such as 95% loyalty rates and improved customer experiences across 50,000-person organizations.
In addition, she is the author of four books: best-sellers Chief Customer Officer and I Love You More than My Dog, as well as her latest work, Would You Do That To Your Mother?
As founder and president of CustomerBliss, she counsels such clients as AAA, Brooks Brothers, Johnson & Johnson, and The US Postal System, as well as many others.
On this episode we go FullMonty on:
- 6 actions that build “make mom proud" companies
- Why we need all need a "mom lens"
- Harnessing her Italian background
- Getting past the baloney in business
- How to measure REAL prosperity
- The difference between a calling and a profession
- What she learned from PepsiCo, Patagonia, and Virgin Hotels
- Why some leaders need their mouths washed out with soap
- Leadership Bravery...and how to foster it!
and so much more...
To find out more about Jeanne Bliss: https://www.customerbliss.com
Remember you can now also find us on iTunes, Spotify, iHeart Radio, or wherever you tune into podcasts.
Also on traditional radio stations across the US every Monday and Thursday:
99.5 FM & 1520 AM Las Vegas
102.1 FM & 1640 AM Lancaster, Philadelphia
87.9 FM & 810 AM Macon, Gorgia
92.1 FM & 1630 AM Tampa, Florida
97.7 The Villages, Florida
96.3 FM Boulder ,Colorado
90.3 FM Milwaukee, Wisconsin
94.7 FM Pittsburg, Philadelphia
87.9 FM Colorado Springs, Colorado
And NOW LIVE! On 96.7FM WASHINGTON, DC On 96.7FM covering THE WASHINGTON DC & QUANTICO area.
Also look for us on ROKU TV, where there’s 100K subscribers.
If you are a regular listener, then a big thank you to you for making us the #1 podcast globally for Fortune 500 listeners!
And with a potential reach of 2.5 to 3 million listeners for every show, we’re honoured and grateful to be cited in INC.com as The #1 Podcast To Make You a Better Leader.