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Customer Experience Patterns Podcast
Ep. 3: Agile For Customer Experience
Season 1, Ep. 3
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In this episode, I talk with my former LinkedIn colleague, Lara Nowak, about adopting Agile for customer experience work. Neither Lara nor I are Agile experts, far from it in my case. But our recent experience of having to learn Agile and apply it to customer experience work gives us "Fresh Eyes" to both the challenge and opportunity of using Agile.
We cover the important elements of Agile, concepts like Sprints, Retros, User stories, Planning Poker and the like. Fittingly, in a podcast called CX Patterns, we also talk about using the Fibonacci Sequence for estimating time and effort during sprnt planning.
More background on the meaning of Slow is Smooth. Smooth is fast.
Miro – Tool for customer journey mapping, among other experience design methodologies
Check out the CX Patterns Newsletter for a complete transcript of every full podcast episode (Loose Threads / Mini Threads transcripts are included in the show notes)
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