Share

cover art for Redefining Customer Risk Management with CLM

The Comply and Outperform Podcast

Redefining Customer Risk Management with CLM

Season 1, Ep. 15

Join Stephen Platt, Founder and CEO at KYC360, and Tom Devlin, Co-Founder and CCO, for a behind-the-scenes exploration of how Customer Lifecycle Management (CLM) is redefining customer risk management for financial institutions. Discover how KYC360’s CLM solution seamlessly integrates post-onboarding KYC processes, streamlines and automates periodic reviews, and delivers a comprehensive, real-time view of risk throughout every stage of the customer lifecycle. In this exclusive session, we will address pressing operational compliance hurdles associated with traditional periodic review models, highlight common pitfalls such as operational inefficiencies and data silos, and outline innovative strategies to elevate both efficiency and regulatory performance.

More episodes

View all episodes

  • 14. Key Lessons from Monzo’s £21m Fine

    25:28||Season 1, Ep. 14
    Join Shilo Grayson, Regulatory Strategy Specialist at KYC360, for an examination of the operational, cultural and governance failures that led to Monzo receiving a £21 million FCA fine for serious AML breaches. Drawing on her background in the US national security and intelligence community, Shilo breaks down how illicit finance networks exploit weak controls, what Monzo got wrong at each stage of the customer lifecycle, and why similar structural issues have surfaced at other fast-growth digital banks such as Starling Bank. Discover how these failures happened, why they persisted, and the practical steps firms can take to scale without repeating the same mistakes. 
  • 13. How and Why the Use of RegTech Is a Competitive Differentiator

    26:40||Season 1, Ep. 13
    Listen to the replay of this standout panel discussion from the KYC360 Conference, moderated by Tom Devlin, CCO and Co-Founder at KYC360 and featuring Peter Messervy Gross, Chief Information Officer at Altum Group; Nadia Lewis, Head of Regulatory Consulting, Jersey at Appleby; and Tamara Vanmeggelen, Chief Risk & Compliance Officer and General Counsel at Mourant. 
  • 12. The Impact of US AML Whistleblowing Legislation on Non-US Businesses

    27:28||Season 1, Ep. 12
    Join Stephen Platt, CEO and Founder of KYC360, and Stephen Kohn, Partner at Kohn, Kohn & Colapinto LLP, for an exclusive replay of their session at the KYC360 Conference, where they share expert insights into the evolution of U.S. whistleblower legislation.A key development in recent years is the recognition by the United States government that corruption undermines much more than personal wealth or efficient markets. In 2022, the US introduced a National Strategy to Counter Corruption globally, a comprehensive initiative involving all major arms of government, including the State Department, Justice Department, Defence Department, and representatives from fifteen federal cabinet offices. Together, they undertook a systematic review of the threat corruption poses.Their conclusion was unequivocal: establishing the fight against corruption is now considered a core United States security interest. This strategy directly links the destabilising effects of corruption, including the erosion of democratic institutions, the spread of authoritarianism and broader societal harm, along with the impact on individuals, who remain the principal victims.
  • 11. Key Lessons from the Cayman FATF Delisting Journey

    21:58||Season 1, Ep. 11
    In this session, non-practising barrister Elisabeth Lees delves into her role leading the Cayman Islands’ national response to the FATF’s fourth-round mutual evaluation. As National Coordinator she led the effort to address the 63 Recommended Actions during the Observation Period and into the de-listing process.  
  • 10. Transforming AML Training in Today's Regulatory Environment

    21:36||Season 1, Ep. 10
    In this session, Bill and Stephen will share key lessons from their decades of experience and explore how organisations can adopt best practices to build a culture of compliance.  
  • 9. Avoiding KYC Bottlenecks with Networked KYC

    20:55||Season 1, Ep. 9
    Discover how this innovation tackles one of the biggest pain points for financial intermediaries. With waning use of ‘Reliance’, intermediaries are having to do more rekeying of client KYC when sharing data with other parties in the onboarding chain such as banks, TSCPs and law firms.
  • 8. The Future of KYC Remediation: Challenges and Priorities

    16:15||Season 1, Ep. 8
    Join Tom Devlin, CCO at KYC360, to explore the complexities of KYC remediation, the challenges facing organisations and the potential solutions for 2025 and beyond. 
  • 7. How Financial Institutions Can Comply and Outperform

    36:39||Season 1, Ep. 7
    Join Stephen Platt, CEO and Founder of KYC360 and original Founder of the International Compliance Association, and Tom Devlin CCO at KYC360, to hear the key lessons financial institutions can learn from F1 to improve risk management and outperform.