Cloud Sherpa

If your business is thinking about quitting VMWare, watch this video. In this Cloud Sherpa episode, dive into the world beyond VMware as we explore viable alternatives for virtualization. We breakdown the pros and cons of five top contenders: Proxmox VE, Microsoft's Hyper V, Nutanix AHV, Harvester by SUSE, and open cloud orchestration platforms like OpenStack. Whether you're a small business or a mid-sized enterprise, find out which solution might be the best fit for your needs. If you missed our previous video on VMware's massive licensing changes, be sure to watch it first for better context. Join us as we help you navigate the next chapter of your IT infrastructure journey.00:00 Introduction to Cloud Sherpa00:52 VMware Licensing Changes01:17 Exploring VMware Alternatives02:07 Proxmox VE Overview04:06 Microsoft Hyper-V Overview05:54 Nutanix AHV Overview07:55 Harvester Overview09:47 Open Cloud Orchestration Platforms11:46 Conclusion and Contact Information🚀 Cloud Sherpa – Your Guide Through the Business CloudWelcome to Cloud Sherpa, the official YouTube hub of VocalPoint Consulting—a faith-driven, vendor-neutral technology advisory firm based in Orlando, Florida. Our channel is crafted to help executives, IT leaders, and decision-makers conquer the mountain of cloud complexity using straightforward guidance, integrity-first insights, and a Biblical worldview.🔍 What We Cover:• Demystifying Cloud Services – Learn best practices for cloud adoption, migration, and optimization in bite-sized episodes aimed at solving real business issues .• AI, Automation & Cybersecurity – Dive into expert strategies for leveraging AI responsibly, automating core workflows, and guarding your operations—from detection to recovery—all rooted in our IT Compass™ Framework .• Communications & Contact Centers – Explore unified communications and CCaaS options, with unbiased comparisons and tips for improving internal collaboration and customer experience.• Infrastructure, Network & Data Strategy – From SaaS to SASE, DRaaS to hybrid cloud, we break down design, vendor selection, and implementation without the sales pressure.🎯 Who We're For:• Business leaders, CIOs, and IT pros tired of flashy demos and vendor hype.• Organizations aiming to adopt trustworthy, scalable tech without unnecessary risk.• Anyone who appreciates no-nonsense, ethically grounded advice—delivered with a dash of clever humor.💡 Why Cloud Sherpa?VocalPoint’s mission is clear: we’re not salespeople—we’re your sherpas. With over 700 partners and a commitment to prayerful decision-making, we deliver technology solutions tailored for growth, integrity, and long-term success.Contact Us:info@vocalpointconsulting.com(888) 800-1022

Join Derek Roush on Cloud Sherpa as he delves into five cloud platforms that provide unified communications as a service (UCaaS) and contact center as a service (CCaaS). Explore options like Dialpad, GoTo, Vonage, Nextiva, and Zoom, discussing their features, strengths, and weaknesses. Whether you're looking to upgrade from Avaya or integrate a unified communication strategy, this episode offers valuable insights to help you make an informed decision. Don't forget to subscribe for more cloud-related content!00:00 Welcome to Cloud Sherpa00:51 Avaya's Struggles and Market Alternatives02:59 Why Unified Communications and Contact Centers Matter03:44 Platform Spotlight: Dialpad05:16 Platform Spotlight: GoTo06:17 Platform Spotlight: Vonage07:38 Platform Spotlight: Nextiva08:43 Platform Spotlight: Zoom10:21 Final Advice and Conclusion🚀 Cloud Sherpa – Your Guide Through the Business CloudWelcome to Cloud Sherpa, the official YouTube hub of VocalPoint Consulting—a faith-driven, vendor-neutral technology advisory firm based in Orlando, Florida. Our channel is crafted to help executives, IT leaders, and decision-makers conquer the mountain of cloud complexity using straightforward guidance, integrity-first insights, and a Biblical worldview.🔍 What We Cover:• Demystifying Cloud Services – Learn best practices for cloud adoption, migration, and optimization in bite-sized episodes aimed at solving real business issues .• AI, Automation & Cybersecurity – Dive into expert strategies for leveraging AI responsibly, automating core workflows, and guarding your operations—from detection to recovery—all rooted in our IT Compass™ Framework .• Communications & Contact Centers – Explore unified communications and CCaaS options, with unbiased comparisons and tips for improving internal collaboration and customer experience.• Infrastructure, Network & Data Strategy – From SaaS to SASE, DRaaS to hybrid cloud, we break down design, vendor selection, and implementation without the sales pressure.🎯 Who We're For:• Business leaders, CIOs, and IT pros tired of flashy demos and vendor hype.• Organizations aiming to adopt trustworthy, scalable tech without unnecessary risk.• Anyone who appreciates no-nonsense, ethically grounded advice—delivered with a dash of clever humor.💡 Why Cloud Sherpa?VocalPoint’s mission is clear: we’re not salespeople—we’re your sherpas. With over 700 partners and a commitment to prayerful decision-making, we deliver technology solutions tailored for growth, integrity, and long-term success.Contact Us:info@vocalpointconsulting.com(888) 800-1022

AI-Powered Surveillance Is Smarter Than You Think: Claro’s AI Vision takes you inside the next generation of intelligent security with Claro Enterprise Solutions’ groundbreaking AI Video Analytics platform. Certified by the Department of Homeland Security and powered by Nvidia, this solution turns standard camera systems into intelligent security networks capable of real-time threat detection and operational insights. 🎯 Key Features Highlighted: * Visible Weapons Detection: Proactively identify potential threats before they escalate. * Intrusion Alerts: Receive immediate notifications of unauthorized access. * Fire and Smoke Detection: Early hazard identification to protect assets and lives. * Facial and Vehicle Recognition: Enhance security with advanced identification capabilities. Over 50 Pre-Configured Analytics: Deploy out-of-the-box solutions tailored to various industries. Claro Enterprise Solutions+1Claro Enterprise Solutions+1 Claro Enterprise Solutions+1Claro Enterprise Solutions+1 📈 Benefits Discussed: * Rapid Response: Transform video footage into actionable intelligence within seconds. * Operational Efficiency: Streamline processes and reduce manual monitoring costs. * Scalability: Integrate seamlessly with existing camera infrastructure. Compliance and Safety: Ensure adherence to safety protocols and mitigate risks. Claro Enterprise Solutions+1Claro Enterprise Solutions+1 Claro Enterprise Solutions Whether you're in manufacturing, education, healthcare, or city services, Claro's AI Video Analytics offers a versatile solution to modern security challenges. 🔗 Learn More: Dive deeper into the capabilities of Claro's AI Video Analytics here: https://www.usclaro.com/solution/ai-video-analytics 📞 Contact Us: Ready to elevate your security infrastructure? Reach out to VocalPoint Consulting for a personalized consultation. info@vocalpointconsulting.com (888) 800 - 1022

This episode of Cloud Sherpa is a featured podcast appearance on “The Leadership Toolkit” podcast with  @MikePhillips  on the topic of The Power of Faith Based Leadership. How do the “5 love languages” factor into your business life? Is your heart in the right place when leading others and yourself? Tap into this unique conversation and let us know what resonates most with you, your leadership style and desire in company culture - 00:00 🎙️ Introduction to the Podcast and Guest Joey Muggz Perez - The host, Joey Muggz Perez, talks about the podcast's focus on technology, cloud services, and integrating faith in these areas. - They discuss the importance of maintaining evangelism through vocation and impacting culture, especially in call centers. - 02:14 🌱 Personal and Professional Growth through Self-Education - Joey emphasizes the significance of self-education and learning from diverse perspectives for personal and professional growth. - He shares his journey of growth from sales in various industries, highlighting the need for purpose and leadership mentoring. - 07:35 🤝 Bridging Sales and Marketing, and Building Effective Teams - Discussion on the relationship between sales and marketing and the importance of understanding each other for better collaboration. - Joey talks about his experience in building and training sales teams, emphasizing the need for finding purpose in roles and developing skills for better team dynamics. -[14:13 🎯 Finding the Right Mentor and Being an Effective Leader - The conversation shifts to understanding the difference between a mentor and a leader. - Joey shares insights on how leaders actively demonstrate and guide, whereas mentors provide guidance without the need for active demonstration. - 17:23 💡 Implementing the Five Love Languages in Leadership - Joey discusses the application of the 'Five Love Languages' in a professional context to improve leadership and employee motivation. - He emphasizes the importance of acknowledging and valuing employees beyond just financial incentives. 

Today we talk about conversational ai that doesn’t suck for contact centers across verticals. Don’t you wish conversational AI spoke with you like a “Normal representative?” Imagine if ChatGPT and Alexa had a baby- THATS the kind of power behind Smart Action and what Aaron Acree discusses with Joey Muggz Perez on this episode of Cloud Sherpa. - 00:00 - Intro- 00:32 🌐 Natural AI Enhances Customer Experience - Superior conversational AI provides a more natural interaction, significantly improving customer experience.- 01:13 💡 AI Evolution in the Market - The AI market has expanded rapidly, with a focus on keeping the conversational aspect central to technology.- 02:09 🤖 AI Aims to Reduce Mundane Tasks - AI's goal is to alleviate agents from mundane tasks and enhance self-service for customers.- 03:07 🔍 Distinguishing Quality AI - The challenge lies in differentiating high-quality AI in a crowded market.- [04:00](https://www.youtube.com/watch?v=bT78jF25Q7Q&t=240s) 🎯 Customizable AI Solutions - AI solutions must be adaptable to meet diverse business needs.- 04:54 ⚙️ Effective AI Guardrails - Implementing guardrails in AI ensures precision and relevance in responses.- 05:51 🔄 AI User Experience Customization - AI systems are flexible to suit various customer preferences and scenarios.- 06:32 ⚖️ Balancing AI and Human Interaction - Striking the right balance between automated AI and human support is key for effective customer service.- 07:57 🌟 AI Adoption and Perception Shift - Public perception of AI shifts positively as its benefits in efficiency and service become evident.- 08:24 📲 Technology and Customer Experience - Technology plays a crucial role in shaping customer experience, especially in high-traffic areas like call centers.- 09:20 🚀 AI Integration Challenges - Challenges arise when integrating AI into existing systems and workflows.- 10:13 📊 Importance of Post-Implementation Monitoring - Continuous monitoring and adaptation are essential for the success of AI post-implementation.- 11:26 🧐 AI Maintenance and Continuous Improvement - Ongoing maintenance and improvement are crucial for AI solutions to remain effective.- 12:09 🔍 In-Depth AI Performance Analysis - Detailed analysis of AI interactions is vital to understand and improve its performance.- 13:33 📈 Proactive AI Management Strategies - Proactive management and adaptation of AI systems are essential for consistent performance. - 14:30 🤝 Role of Technical Account Managers in AI - Technical account managers play a critical role in ensuring the effectiveness of AI solutions. - 15:26 🏅 Differentiating AI Solutions - Unique differentiators, such as experience and customer focus, set apart high-quality AI solutions. - 17:18 📚 Leveraging Data to Showcase AI Effectiveness - Utilizing data to demonstrate AI's impact on customer service and operational efficiency. - 18:15 💸 Cost-Effective AI Solutions - AI provides cost-effective alternatives to traditional service models, offering significant savings. - 19:26 📈 Data-Driven Improvements in Customer Service - AI deployment leads to measurable improvements in customer service metrics. - 20:34 🌟 Highlighting the Importance of Technical AI Teams - Technical AI teams play a crucial role in aligning AI performance with business objectives. - 22:41 🚀 The Strategic Timing of AI Adoption - Choosing the right time to adopt AI

In this video, we're going to discuss one of the most common PCI compliance mistakes call center professionals make: not following PCI DSS requirements.PCI DSS is a set of guidelines that call center professionals need to follow in order to protect their customers' data. If you're not following these guidelines, then you're putting your customers at risk. Watch this video to learn how to avoid this deadly PCI compliance mistake and stay in compliance with PCI DSS requirements!In this video we'll talk about PCI Compliance and how mistakes in this area can negatively impact your call center.Time stamps below for easy navigation vocalpointconsulting.com- 00:00 🚨 Data Breaches and PCI Compliance - Rise in financial sector data breaches; importance of PCI compliance in avoiding business risks.- 01:01 🛡️ PCI DSS in Contact Centers - Explaining PCI DSS and its necessity for customer data protection in various transaction scenarios.- 04:01 🛠️ Technological Safeguards and Compliance - Technologies and practices for PCI compliance; emphasis on regular audits and security standards.- 06:00 📉 Impact of Data Breaches on Trust and Business - Data breaches' effects on consumer trust and business reputation, including revenue and loyalty loss.- 08:17 🏦 Financial and Brand Risks of Non-Compliance - Financial implications and branding risks associated with PCI non-compliance.- 10:38 🔐 Cybersecurity Training and Measures - Importance of cybersecurity training, penetration testing, and data protection measures.- 12:53 🏠 Remote Work Data Security - Data security challenges and best practices in remote work environments.- 14:26 🖥️ Technology's Role in Security - Role of technology, including encryption, in enhancing PCI compliance and data security.- 17:11 🤖 AI's Evolving Role in Cybersecurity - Discussion on AI's growing impact on cybersecurity and data protection.- 19:10 🛠️ Ongoing Audits and Security Refinement - Emphasizing continuous audits and refining security processes in relation to technology and compliance.- 21:10 📈 Technology-Budget Balance for Enterprises - Balancing technology investment and budget, particularly for smaller enterprises prioritizing cybersecurity.

In this Episode Joey Muggz interviews Michael Gorritz of the @orgdevgroup to discuss the future state of business, and why every business need this clarity to win.00:00 - (https://youtu.be/CLv2qaNFrFM?t=0s) 🙏 Opening and Focus on Organizational People Issues - Introduction with a prayer and shifting focus to organizational issues related to people, process, and technology. - Emphasis on situational approaches and the impact of personal experiences on professional performance.03:24 - (https://youtu.be/CLv2qaNFrFM?t=204s) 🔄 Interplay of Culture and Business Processes - Discussion about the influence of culture in business and how personal interactions affect workplace dynamics. - The challenge of integrating new individuals into a pre-existing business culture.06:05 - (https://youtu.be/CLv2qaNFrFM?t=365s) 📈 Creating Clarity and Addressing Organizational Problems - The process of identifying and solving immediate problems in an organization. - Focusing on creating clarity, addressing skill gaps, and communication issues. 09:07 - (https://youtu.be/CLv2qaNFrFM?t=547s) 🕵‍♂ The Importance of Discovery and Accurate Measurement in Business - Emphasizing the role of discovery in understanding business needs. - Discussing the importance of accurately measuring and understanding key performance indicators (KPIs).14:12 - (https://youtu.be/CLv2qaNFrFM?t=852s) 🎯 Setting and Achieving Business Goals - The significance of setting clear business goals and reverse engineering the process to achieve them. - Importance of ensuring that metrics used are aligned with business objectives.17:10 - (https://youtu.be/CLv2qaNFrFM?t=1030s) 💼 Leveraging Technology and AI for Business Efficiency - Discussion on how technology and AI can improve business processes and efficiency. - Understanding the hesitation of small businesses to adopt new technology and AI tools.21:28 - (https://youtu.be/CLv2qaNFrFM?t=1288s) 🌐 Adapting to Technological Advancements in Business - The necessity for businesses to adapt to technological changes to stay relevant. - Considering the impact of AI and automation on future business states and strategies.Each section provides insights into different aspects of business strategy, organizational development, and the role of technology in evolving business landscapes.

In Todays episode Joey Interviews Oana Leonte - Head of Marketing Accessories for Puma a host of the “Unmtchd” podcast about her holisitc approach to marketing in a digital world.00:00 🤖 Understanding the importance of technology in marketing,- Technology is costly but essential for marketing.- Recognizing the impact of technology on consumer experiences.- Viewing technology as an integral part of the end-to-end consumer journey.03:37 💼 The complex consumer journey and the 7-11-4 rule,- The consumer journey is more complex than traditional marketing funnels.- The 7-11-4 rule: Consumers require 7 hours, 11 touchpoints, and 4 platforms to build trust.- Emphasizing the importance of reducing friction in the consumer journey.06:16 🌟 Crafting a holistic brand image and the future of personalized marketing,- The need for a brand to have a clear identity and values.- Aligning brand values throughout every consumer touchpoint.- The future of marketing: personalization and data-driven consumer interactions.08:09 🤝 Leveraging employees as advocates for the brand,- Utilizing employees as brand advocates and resources.- Employees can provide valuable insights, participate in focus groups, and distribute messages.- How smaller companies can benefit from employee involvement.10:29 💡 The changing landscape of hiring and working with influencers,- Considerations for hiring social media managers vs. working with influencers.- The importance of outcomes and results in marketing strategies.- Leveraging influencers for strategy and execution.13:39 📢 The shift from one-way to two-way brand-consumer communication,- The need for brands to engage in two-way conversations with consumers.- The importance of reacting to cultural events and staying flexible in marketing.- Creating a brand personality and image based on responsiveness and engagement.23:11 💬 Building trust and engaging with consumers,- In today's digital landscape, it's crucial for brands to actively participate in conversations and engage with consumers.- Being part of meaningful conversations and responding to consumer needs builds trust and loyalty.- Brands must adapt to various platforms and be reactive to current events to maintain consumer engagement.24:24 💭 Understanding consumer preferences and intentions,- Consumers have limited attention, and they choose to focus on things that are important or interesting to them.- Brands need to respect consumers' choices and deliver meaningful content to capture their attention.- The key is understanding consumer preferences and building trust by offering what they find valuable.26:07 📱 Exploring AR and QR technology,- AR (Augmented Reality) and QR codes are fascinating technologies but require intentional engagement from consumers.- The process before the AR experience, including downloading apps and registering, can be a barrier to widespread use.- AR might work for niche topics or products, but it may not be profitable at scale, making it more suitable for specialized or technical applications.Vocalpointconsulting.comInfo@vocalpointconsulting.comFind Oana:https://www.tiktok.com/@oanaleonte_?_t=8hDl9TEHGgw&_r=1YouTube.com/@UCOnPhRbv9fofP4grdDe0gIw Theunmtchd.comLinkedinhttps://www.linkedin.com/in/oana-leonte?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app