Cloud Sherpa

Today we talk about conversational ai that doesn’t suck for contact centers across verticals.Don’t you wish conversational AI spoke with you like a “Normal representative?” Imagine if ChatGPT and Alexa had a baby- THATS the kind of power behind Smart Action and what Aaron Acree discusses with Joey Muggz Perez on this episode of Cloud Sherpa.

In this video, we're going to discuss one of the most common PCI compliance mistakes call center professionals make: not following PCI DSS requirements.PCI DSS is a set of guidelines that call center professionals need to follow in order to protect their customers' data. If you're not following these guidelines, then you're putting your customers at risk. Watch this video to learn how to avoid this deadly PCI compliance mistake and stay in compliance with PCI DSS requirements!In this video we'll talk about PCI Compliance and how mistakes in this area can negatively impact your call center.Time stamps below for easy navigation vocalpointconsulting.com- 00:00 🚨 Data Breaches and PCI Compliance - Rise in financial sector data breaches; importance of PCI compliance in avoiding business risks.- 01:01 🛡️ PCI DSS in Contact Centers - Explaining PCI DSS and its necessity for customer data protection in various transaction scenarios.- 04:01 🛠️ Technological Safeguards and Compliance - Technologies and practices for PCI compliance; emphasis on regular audits and security standards.- 06:00 📉 Impact of Data Breaches on Trust and Business - Data breaches' effects on consumer trust and business reputation, including revenue and loyalty loss.- 08:17 🏦 Financial and Brand Risks of Non-Compliance - Financial implications and branding risks associated with PCI non-compliance.- 10:38 🔐 Cybersecurity Training and Measures - Importance of cybersecurity training, penetration testing, and data protection measures.- 12:53 🏠 Remote Work Data Security - Data security challenges and best practices in remote work environments.- 14:26 🖥️ Technology's Role in Security - Role of technology, including encryption, in enhancing PCI compliance and data security.- 17:11 🤖 AI's Evolving Role in Cybersecurity - Discussion on AI's growing impact on cybersecurity and data protection.- 19:10 🛠️ Ongoing Audits and Security Refinement - Emphasizing continuous audits and refining security processes in relation to technology and compliance.- 21:10 📈 Technology-Budget Balance for Enterprises - Balancing technology investment and budget, particularly for smaller enterprises prioritizing cybersecurity.

In this Episode Joey Muggz interviews Michael Gorritz of the @orgdevgroup to discuss the future state of business, and why every business need this clarity to win.00:00 - (https://youtu.be/CLv2qaNFrFM?t=0s) 🙏 Opening and Focus on Organizational People Issues - Introduction with a prayer and shifting focus to organizational issues related to people, process, and technology. - Emphasis on situational approaches and the impact of personal experiences on professional performance.03:24 - (https://youtu.be/CLv2qaNFrFM?t=204s) 🔄 Interplay of Culture and Business Processes - Discussion about the influence of culture in business and how personal interactions affect workplace dynamics. - The challenge of integrating new individuals into a pre-existing business culture.06:05 - (https://youtu.be/CLv2qaNFrFM?t=365s) 📈 Creating Clarity and Addressing Organizational Problems - The process of identifying and solving immediate problems in an organization. - Focusing on creating clarity, addressing skill gaps, and communication issues. 09:07 - (https://youtu.be/CLv2qaNFrFM?t=547s) 🕵‍♂ The Importance of Discovery and Accurate Measurement in Business - Emphasizing the role of discovery in understanding business needs. - Discussing the importance of accurately measuring and understanding key performance indicators (KPIs).14:12 - (https://youtu.be/CLv2qaNFrFM?t=852s) 🎯 Setting and Achieving Business Goals - The significance of setting clear business goals and reverse engineering the process to achieve them. - Importance of ensuring that metrics used are aligned with business objectives.17:10 - (https://youtu.be/CLv2qaNFrFM?t=1030s) 💼 Leveraging Technology and AI for Business Efficiency - Discussion on how technology and AI can improve business processes and efficiency. - Understanding the hesitation of small businesses to adopt new technology and AI tools.21:28 - (https://youtu.be/CLv2qaNFrFM?t=1288s) 🌐 Adapting to Technological Advancements in Business - The necessity for businesses to adapt to technological changes to stay relevant. - Considering the impact of AI and automation on future business states and strategies.Each section provides insights into different aspects of business strategy, organizational development, and the role of technology in evolving business landscapes.

In Todays episode Joey Interviews Oana Leonte - Head of Marketing Accessories for Puma a host of the “Unmtchd” podcast about her holisitc approach to marketing in a digital world.00:00 🤖 Understanding the importance of technology in marketing,- Technology is costly but essential for marketing.- Recognizing the impact of technology on consumer experiences.- Viewing technology as an integral part of the end-to-end consumer journey.03:37 💼 The complex consumer journey and the 7-11-4 rule,- The consumer journey is more complex than traditional marketing funnels.- The 7-11-4 rule: Consumers require 7 hours, 11 touchpoints, and 4 platforms to build trust.- Emphasizing the importance of reducing friction in the consumer journey.06:16 🌟 Crafting a holistic brand image and the future of personalized marketing,- The need for a brand to have a clear identity and values.- Aligning brand values throughout every consumer touchpoint.- The future of marketing: personalization and data-driven consumer interactions.08:09 🤝 Leveraging employees as advocates for the brand,- Utilizing employees as brand advocates and resources.- Employees can provide valuable insights, participate in focus groups, and distribute messages.- How smaller companies can benefit from employee involvement.10:29 💡 The changing landscape of hiring and working with influencers,- Considerations for hiring social media managers vs. working with influencers.- The importance of outcomes and results in marketing strategies.- Leveraging influencers for strategy and execution.13:39 📢 The shift from one-way to two-way brand-consumer communication,- The need for brands to engage in two-way conversations with consumers.- The importance of reacting to cultural events and staying flexible in marketing.- Creating a brand personality and image based on responsiveness and engagement.23:11 💬 Building trust and engaging with consumers,- In today's digital landscape, it's crucial for brands to actively participate in conversations and engage with consumers.- Being part of meaningful conversations and responding to consumer needs builds trust and loyalty.- Brands must adapt to various platforms and be reactive to current events to maintain consumer engagement.24:24 💭 Understanding consumer preferences and intentions,- Consumers have limited attention, and they choose to focus on things that are important or interesting to them.- Brands need to respect consumers' choices and deliver meaningful content to capture their attention.- The key is understanding consumer preferences and building trust by offering what they find valuable.26:07 📱 Exploring AR and QR technology,- AR (Augmented Reality) and QR codes are fascinating technologies but require intentional engagement from consumers.- The process before the AR experience, including downloading apps and registering, can be a barrier to widespread use.- AR might work for niche topics or products, but it may not be profitable at scale, making it more suitable for specialized or technical applications.Vocalpointconsulting.comInfo@vocalpointconsulting.comFind Oana:https://www.tiktok.com/@oanaleonte_?_t=8hDl9TEHGgw&_r=1YouTube.com/@UCOnPhRbv9fofP4grdDe0gIw Theunmtchd.comLinkedinhttps://www.linkedin.com/in/oana-leonte?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app

In episode 8 of Cloud Sherpa , Gary James Knight is featured on the episode in a new format that allows us to see how even in the plane business, someone who had a bad experience can say something that can become fighting words! I hope you enjoy this take- while interviewed by Joey, we tried to make an editorial highlighting just a few moments of the conversation. We thought you might “sea” the relation with your business in either process efficiency, content creation or posturing when confronted with a negative use case. Contact Us: 1-888-800-1022 info@vocalpointconsulting.com 00:00 🚀 Introduction to the Concept of Consistency in Business 00:44 🌊 The Joy of Seaplane Flying 01:41 📈 Leveraging Content for Business Growth 08:10 🛍️ Qualifying Prospects Based on Behavior 10:10 🛩️ Showcasing the Enjoyment of Seaplane Flying 13:27 🌊 Conclusion: Landing on Water

 In Episode 7 of Cloud Sherpa Derek Roush and Joey Perez discuss Software Defined Networking (SD WAN) versus Secure Access Service Edge (SASE) and the differences between them. Both can be viable frameworks when it comes to building your business network. The key is in understanding the inherent differences as well as the cost. Intro - 0:00 What is SD WAN- 1:16 How does SASE leverage it's native architecture? - 6:56 What the AI is that - 12:22 Meme of The Week - 14:12 If you need help with your business network, contact us: 888-800-1022 info@vocalpointconsulting.com