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Chatting GPT
Maryrose Lyons and Marie Toft on Building Empathy into AI
How do we make AI more human? In this episode of Chatting GPT, host Maryrose Lyons talks with Marie Toft, CEO and co-founder of Emotionise AI, about integrating emotional intelligence into artificial intelligence. Marie shares how her team has created tools like EMUR to foster empathetic, emotionally intelligent communication in the workplace.
They explore the critical role of data quality in training AI, the ethical challenges posed by AGI, and why kindness should be a cornerstone of technology development. From practical business applications to a broader vision for human-centric AI, this conversation offers actionable insights and thought-provoking ideas for anyone interested in the future of AI.
Tune in for a compelling discussion on how empathy can transform technology and the way we connect in a digital world.
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2. Copilot Wake-Up Call How to (Finally) Make it Worth the Money
23:06||Season 3, Ep. 2If your Microsoft Copilot feels like an expensive extra rather than an essential assistant, you need this episode. Maryrose Lyons and Beau Warren tackle Copilot head-on, sharing precise, practical hacks to help you squeeze genuine value out of your investment. Learn how to deploy specialised agents, tighten up your data governance, use Outlook and Teams like a pro, and finally understand how to make Copilot earn its keep. No more wasted potential - just clarity, efficiency, and genuine productivity boosts.SummaryIn this episode of Chatting GPT, Maryrose Lyons speaks with Beau Warren about the current state of Microsoft's Co-Pilot, its functionalities, and its integration into various business applications. They discuss the promise of Co-Pilot, the role of agents, and how to maximise its use in Teams and Outlook. The conversation also touches on data governance issues, the challenges companies face in implementing Co-Pilot, and the importance of training and readiness for users.TakeawaysCo-Pilot is envisioned as a supercharged search tool for files.Agents can be specialised GPTs trained on specific company data.Co-Pilot can generate meeting summaries and documentation from transcripts.Data governance is crucial for companies using Co-Pilot.Outlook's Summarise feature helps users catch up on long email threads.Co-Pilot can assist in creating formulas and data analysis in Excel.Companies need to ensure proper access controls to prevent data leaks.Training and readiness are essential for effective Co-Pilot use.Microsoft offers a six-week readiness course for Co-Pilot users.Smaller companies may benefit more from Co-Pilot due to agility.The Microsoft Copilot training: https://support.microsoft.com/en-us/topic/copilot-tutorial-what-s-for-dinner-3c0e65b1-7e64-49b2-b88c-23c5c372cd62Our (far superior) training: Copilot Masterclass takes place live on 25 March: https://www.instituteofaistudies.com/product/copilot-crash-course1. The Great Mark Schaefer on Standing Out in an AI Driven World
29:17||Season 3, Ep. 1In this episode of Chatting GPT, host Maryrose Lyons sits down with marketing thought leader Mark Schaefer to discuss his latest book, Audacious: How to Be Spotted in an AI-Driven World. Mark dives into why most marketing today is stuck in a "pandemic of dullness", how AI is rapidly reshaping the industry, and why simply being competent is no longer enough.🔥 Key Topics:Why AI is making “good enough” marketing obsolete 🚫How businesses can out-human AI to stay relevant 🧠The marketing stunt that made people abandon their food 🍽️Future-proofing your brand in the age of automation 🔮The downfall of Twitter and the future of social media 📉Mark also shares insider insights from top brands, practical tips for standing out, and his take on where marketing is headed next. If you want to zig when others zag and future-proof your marketing, this episode is a must-listen! 🎧📖 Book Mentioned: Audacious by Mark Schaefer https://www.amazon.com/Audacious-How-Humans-Marketing-World/dp/B0DSHRN3PC6. The Messy Future of AI: From Lost Einsteins to Robot Retail Workers
26:03||Season 2, Ep. 6Kick off 2025 with this eye-opening conversation featuring futurist David Kerrigan on the transformative yet complex future of AI. From LED-walled classrooms to robots roaming retail aisles, Kerrigan reveals how emerging technologies will reshape our world sooner than we think. Have a listen to him talk about "the messy future", be warned in advance. Whether you're curious about AI's impact on education, retail, or the workplace, this timely discussion has valuable insights we all need to know as we start a new year.David Kerrigan's Books: Available on Amazon, books on artificial intelligence, driverless cars, the future of retail, and "Unlocking Your Learning" (using cognitive psychology and technology)Follow David on LinkedIn.Related Episodes:Previous Episode: Interview with Brian Hanley from Brightbeam on implementing RAG (Retrieval Augmented Generation) for businessesPrevious Season: Interview with Lolly Mancie on AI education investment5. Blake Rizk and Maryrose Lyons on Pioneering AI Adoption in Healthcare
26:10||Season 2, Ep. 5What happens when cutting-edge AI meets a forward-thinking team?In this episode of Chatting GPT, Maryrose Lyons chats with Blake Rizk, Head of AI at Laya Healthcare, about transforming customer experience with AI. From automated call summaries to seamless claim processing, Blake shares how his team delivered seven generative AI solutions in a year.Explore how leadership, rapid experimentation, and a commitment to transparency are reshaping healthcare and what exciting innovations lie ahead for 2025. This is a conversation you won’t want to miss!4. Maryrose Lyons and Niall Kitson Explore AI in Sci-Fi and Real Life
21:55||Season 2, Ep. 4How does AI in science fiction shape our understanding of its real-world potential? Join Maryrose Lyons and tech journalist Niall Kitson as they delve into iconic sci-fi portrayals of AI, from The Matrix and Ready Player One to Black Mirror and Star Trek. Together, they explore how these fictional narratives influence perceptions of AI ethics, consciousness, and its use for good and cautionary tales like autonomous drones and unregulated AI companions.Discover insights into the crossroads of imagination and reality, and how safeguards like the EU AI Act could define AI's societal impact. Perfect for sci-fi fans, tech lovers, and anyone curious about where AI might take us next.Nial's AI-inspired Christmas watch-list:Amazon PrimeReady Player One (2018) – A thrilling adventure set in a VR universe where AI plays a pivotal role in shaping humanity's future.The Matrix (1999) – The iconic story of a dystopian world controlled by AI and the fight to break free.Demon Seed (1977) – A 1970s cult classic about an AI developing unsettling human desires for domesticity and family.Her (2013) – A lonely writer forms a surprising connection with “Samantha,” an advanced AI with emotional depth.Marjorie Prime (2017) – A reflective exploration of memory and identity, featuring holographic AI recreations of loved ones.NetflixBlack Mirror (2011) (Metalhead & Be Right Back) – Dark, thought-provoking takes on AI’s potential to shape life and loss.Star Trek: Voyager (1995) – Classic sci-fi featuring The Doctor, a holographic AI exploring sentience and humanity.Disney+Aliens (1986) – Sci-fi horror where AI in the form of androids proves both helpful and terrifying.Star Wars (1977) – A galaxy of droids and AI entities playing critical roles in epic battles and personal quests.BBCRossum's Universal Robots (1921) – The play that coined the term “robot,” exploring AI's origins and its potential rebellion.YouTubeI Have No Mouth, and I Must Scream (1967) – A haunting adaptation of the classic story about an omnipotent AI punishing the last remnants of humanity.Vote for us to speak at SXSW London 2025.Your support can help us get there! Imagine a LIVE version of our podcast, bringing insights and inspiration to one of the world's biggest stages. Public voting is open until December 19th—search for "Chatting GPT" or "2810" to cast your vote.Vote here: https://sxswlondon.awardsplatform.com/entry/vote/lZArWWKl/zJxepWmp?search=9e0b50d5dd8aa955-12. Maryrose Lyons and Neil Harrison - using Neuroscience to drive AI adoption
20:51||Season 2, Ep. 2What does neuroscience have to do with adopting AI? Everything, according to Neil Harrison, founder of The Adoptologist and LinkedIn Top Voice in AI and Change Management. In this episode, Neil reveals how understanding the brain’s fear and reward responses can transform the way organisations approach AI adoption.Maryrose Lyons and Neil unpack the SCARF framework, uncovering how status, certainty, and autonomy can either drive or derail innovation. They discuss why leaders must embrace experimentation, how to align AI with your organisation’s “why,” and why fear-based resistance is the biggest barrier to success.With real-world examples and Neil’s powerful 4P framework (Prepare, Propose, Pilot, and Progress), this conversation is a must-listen for leaders ready to approach AI adoption with purpose and empathy.Vote for us to speak at SXSW London 2025. Your support can help us get there! Imagine a LIVE version of our podcast, bringing insights and inspiration to one of the world's biggest stages. Public voting is open until December 19th—search for "Chatting GPT" or "2810" to cast your vote. Vote here: https://sxswlondon.awardsplatform.com/entry/vote/lZArWWKl/zJxepWmp?search=9e0b50d5dd8aa955-11. Declan Power and Maryrose Lyons on AI in Modern Warfare
26:06||Season 2, Ep. 1Maryrose Lyons teams up with security analyst Declan Power to dig into the thrilling—and sometimes chilling—ways AI is reshaping warfare. From drone clusters in Ukraine to disinformation deepfakes, they unpack the tech making defense smarter, faster, and even a little sneaky. Plus, what’s Ireland doing to protect its underwater “internet pipes”? Tune in for a fresh take on AI’s impact on the battlefield and beyond.Vote for us to speak at SXSW London 2025. Your support can help us get there! Imagine a LIVE version of our podcast, bringing insights and inspiration to one of the world's biggest stages. Public voting is open until December 19th—search for "Chatting GPT" or "2810" to cast your vote. Vote here: https://sxswlondon.awardsplatform.com/entry/vote/lZArWWKl/zJxepWmp?search=9e0b50d5dd8aa955-16. Maryrose Lyons and Allan Russell on bringing AI to life at Musgrave
28:03||Season 1, Ep. 6Curious about how AI can really make a difference in business? In this final episode of the season, Maryrose Lyons sits down with Allan Russell, Head of AI and Process Automation at leading Irish retailer Musgrave, to explore his hands-on experience with AI adoption.Allan shares the importance of having a rock-solid database infrastructure, how Microsoft Copilot is boosting confidence across teams, and why a culture of experimentation is crucial for getting AI right. He also dives into how AI is reshaping customer-facing applications and improving customer experience.This is an episode you cannot afford to miss—whether you’re looking to streamline processes, enhance customer interactions, or simply make AI work for your business.Vote for us to speak at SXSW London 2025. Your support can help us get there! Imagine a LIVE version of our podcast, bringing insights and inspiration to one of the world's biggest stages. Public voting is open until December 19th—search for "Chatting GPT" or "2810" to cast your vote. Vote here: https://sxswlondon.awardsplatform.com/entry/vote/lZArWWKl/zJxepWmp?search=9e0b50d5dd8aa955-1