Business Leader

At the height of Covid in 2021, Olivia Jenkins felt her life was in "the perfect storm". Foremost in her mind was the loss of her mother, to cancer. It was at this moment that she decided with her partner (and now fiancé) Jack, that they would start a jewellery business, named after her mother. Jewellery was an area she was passionate about and had some retail experience in. She developed stylish and hard-wearing stainless steel products designed to work well with activewear. She was able to tap into the wellness industry boom and by 2026 her annual revenues would be close to £12m. Olivia explains to Sir Richard Harpin how she overcame imposter syndrome to build the business and reveals the lessons she has learnt along the way, covering everything from product development, to trade shows, external investment and marketing spend.

Stuart Machin, CEO of Marks and Spencer, talks to Sir Richard Harpin at the Business Leader Summit about leadership and encouraging "positive dissatisfaction". He also says he doesn't like to use the c word - cyber - as that was one of the hardest things he and the company have ever gone through. He gives a run through of his typical morning as a CEO, how he walks the floors of stores and the secret of protecting the magic of M&S whilst modernising the rest.

Gary Lubner, the former CEO of Belron, discusses his journey scaling the vehicle glass giant from a value of €200 million to €24 billion over 23 years. Lubner explains to Richard Harpin how the company achieved global dominance through strategic acquisitions, a standardised operational model known as 'The Belron Way', and the iconic "Autoglass repair, Autoglass replace" jingle – which Richard sings along with him! Lubner reflects on his upbringing in apartheid-era South Africa, which instilled a deep sense of social responsibility and influenced his people-centric leadership style. 

After just over 12 years as CEO of global pest firm Rentokil Initial, Andy Ransom shares what he has learned as he prepares to step down. In that time the share price has quadrupled and profits breached $1bn. Ransom discusses how he progressed from a working-class background to a legal career at ICI, where he took charge of a legal case in the US that cemented his reputation. When he joined Rentokil, it was involved in many business areas, from parcel delivery to laundry. One of his first decisive actions, he explains to Sir Richard Harpin, was to focus the business on pest control. Ransom explains how he prides himself in being a deal-maker and has used a strategy of M&A to grow the global business and make it more efficient through operational “density”. He also discusses the challenges of cracking North America, which is responsible for half the global pest-control market. 

Dash Water is a UK-based, challenger drinks brand that was founded in 2017 by Alex Wright and Jack Scott. With a team of just 35 people, it sells more than 60 million cans of fruit-flavoured, sparkling water drinks a year. It focuses on a new category of mass market drinks which promise to be healthy and sustainable. In this Business Leader episode, Wright explains his growth strategy with Richard Harpin. He explains how Dash tackles food waste by using “wonky fruit”, which would otherwise go to waste – like 40% of the food globally that is made but never consumed. Wright also shares how they found investors to help them grow (with three rules for choosing them), how he’s built a healthy workplace culture while scaling and how to use a combination of coaching and mentoring to improve as a leader.

The Beauty Tech Group is a British business success story. Laurence Newman founded the home-use beauty tech firm in Manchester in 2009. It’s probably best-known for its LED face masks for skincare treatments. In late 2025 it went public on the London Stock Exchange, valued at more than £300m. Newman explains to Dougal Shaw how he scaled the business, in an emerging category that not everyone had faith in. He set out by focusing on four key pillars of aesthetic technology, including LED and radio frequency, to offer clinical results at home – treatments usually associated with expensive aesthetic clinics. He shares insights on the challenges of securing investment in a niche market and the complexities of managing international regulation and manufacturing and supply chains for a global e-commerce brand.

Ben Askins is the co-founder of Gaia, a green technology company that builds online tools for companies within the environmental space. But he cut his teeth as an entrepreneur by creating a digital marketing business for luxury brands, which he scaled and successfully exited. He shares with Richard Harpin practical advice on interview techniques to hire the best candidates, building an engaged and happy workforce and how to scale a start-up with a future exit in mind.

Sam Stoffel is the entrepreneur who founded the matched betting platform Outplayed, taking a punt on the online betting space. He explains to Richard Harpin how he bootstrapped a simple idea into a multi-million pound enterprise by copying and refining existing business models and mastering digital marketing. He shares the leadership lessons he picked up along the way, including the dangers of "shiny object syndrome". The interview explores the technicalities of subscription-based revenue, the risks of rebranding while you scale, and the importance of well-planned delegation. Stoffel also discusses his exit and transition to his latest venture, Subspot, sharing his ambition to scale a globally successful software platform.

Hub van Bockel shares his story with Richard Harpin about founding Tenzing, a natural energy drink brand inspired by Himalayan sherpas. Drawing on his marketing background at Unilever, MTV, and Red Bull, van Bockel explains how he identified a gap in the market for low-sugar, plant-based alternatives to artificial energy drinks. But how do you take on incumbents in such a competitive space? He explains his bootstrapping strategy, which to begin with focused on niche communities like climbing and running. He also explains how he slowly wooed major retailers like Tesco and Sainsbury's. But it all really began with a pitch deck he presented to convince his wife of the risks.