The Business Builders Show with Marty Wolff


"Chief AMAZEMENT Officer" Shep Hyken

My fellow podcaster, Shep Hyken joins me on the Business Builders Show. I asked Shep "with Amazon taking over the world, how the heck do companies successfully compete against the big boys?" WOW!, did he give me an answer. We talked about how locally owned Ace Hardware stores compete against Home Depot, Loews, etc. We also talked about your employees as a competitive advantage. I believe Shep Hyken, is the best in the world in teaching customer service and customer relationship building to help you create a unique space in your market. He can speak to your group, provide on line training and basically provide all you need to be SPECIAL and MEMORABLE to your customers. As mentioned you can find Shep's Amazing Business Radio show on You can also find him on Linkedin, Facebook and Twitter. Start here to define and execute your customer service and customer retention strategy with this fun and informative interview. Thank you to our sponsor, Peter Himmelman at To bring out creativity and innovation in your next senior management or company wide meeting, contact Peter now at You can reach me at 570 815 1626 with comments or questions. Thanks for listening.

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"The Trouble with Incentive Plans and Other Bribes"

I have learned over the years that conventional thinking is often WRONG. We tend to fall into the groove that if other businesses are doing something and if there are hundreds of consultants and authors talking about it, the ideas that are being discussed must be effective. Contrary thinkers and writers are often a minority and therefore may not reach the audience that needs to hear their message.Gary Heil, a Washington Speakers Bureau exclusive speaker and co-author ofChoose Love Not Fear,joins me in this edition of the Business Builders Show to speak with Alfie Kohn.Kohn's criticisms of competition and rewards have been widely discussed and debated. His books includeNo Contest: The Case Against Competition, Punished by Rewards: The Trouble with Gold Stars, Incentive Plans, A's, Praise, and Other Bribes, and School Beyond Measure & Other Unorthodox Essays About Education..I hope you will step away from conventional thinking for a few minutes and allow yourself to be a student. Someone who listens and possibly changes "the way we have always done things around here."Learn more about Alfie Kohnatalfie You can connect with Gary Heil on Linkedin: you for listening to this edition of the Business Builders Show with Marty Wolff. Our show is a production of Business Builders Media LLC, where we give entrepreneurs and business leaders the tools they need to have their voices heard. Learn more