British Airways Official Podcast

Welcome to the British Airways Official Podcast. Every month we will be discussing key subjects around the airline.


Each episode will see hosts joined by special guests who also work at British Airways, to delve into some of the exciting activity going on at the airline. 


The podcast is a first for British Airways and will be hosted by four of its colleagues, who work in different areas of the business. Julian Marshall, a British Airways 777 training captain; Paul Ewen, a customer service manager (CSM) based at London Gatwick airport; Molly Armstrong, a team leader based in the Manchester customer engagement centre; and Caroline Ali, a customer experience representative based at London Heathrow airport will spend each episode finding out more about little-known areas of the airline. 

Caroline Ali

Caroline is a Customer Experience Representative at Heathrow. In her spare time, she plays an active role in her church by helping with Sunday school and readings, as well as keeping fit through her love of dancing and the gym.

Molly Armstrong

Molly is based at our Manchester engagement centre. Like most of us, she’s a keen traveller and the next destination she’s planning to visit is Denver in the USA, where she plans to go hiking with her best friend.

Paul Ewen

Paul is a Customer Service Manager at London Gatwick, leading the crew and service on board. Originally working as a Pontins Bluecoat, he has a keen hobby performing magic.

Julian Marshall

Julian is a training captain on the 777. He's been at BA for 25 years and used to fly for the Royal Air Force. He loves the long-haul lifestyle and enjoys cycling, running, and hiking in different locations across the globe.