cover art for Difference Between BPO and Call Center | BPO Audio Episode 18

ASL BPO's Podcast

Difference Between BPO and Call Center | BPO Audio Episode 18

Season 1, Ep. 18

Welcome to another episode of our podcast series, BPO Audio, a place where we talk about all things BPO. In today’s episode, our knowledgeable host, Sophy, our in-house BPO expert, talks about a very interesting and informative topic, “Difference Between BPO and Call Center.”. Join us as we take a look into the core elements that differentiate a BPO and a Call Center. 

In this informative episode, Sophy talks about the fundamental differences that differentiate a BPO from a Call Center. Listen to our podcast to learn that even though these two are both part of the Business Process Outsourcing family, in reality, they are very different indeed. 

Explore the 5 fundamental factors that make these often interchangeable terms so different from one another. Think of it this way, one is a bakery shop that makes a wide range of delicious breads and pastries, while the other is a shop that only makes chocolate cake. Both make baked goods, but what makes them different is the core factor: one offers a wide range of products while the other only sells one specific kind of product. 

Whether you are a business owner looking for a BPO service provider, or a call center, or just simply curious to expand your knowledge base, this podcast episode will certainly help you learn more about call centers and the BPO industry.

Subscribe now to stay updated on the latest trends, expert advice, and innovative strategies that will expand your knowledge and boost your business to new heights. 

For more information, visit our website at and connect with us on social media:

Facebook: ASL BPO Facebook Page

Youtube: ASL BPO Youtube Channel

Linkedin: ASL BPO Linkedin Page

#BPOindustry #CallCenterServices #OutsourcingSolutions #CustomerSupport #BPOoutsourcing #TechSupport #CustomerService #BPOinnovation #ASLBPOInsights #SophyPodcast

More episodes

View all episodes

  • 24. Virtual Assistant for Photographers

    Unlocking The Benefits of Virtual AssistantsPhotographer's Edge: In this stage, we are going to talk about some advantages of a virtual assistant for photographers. SUCH AS,1. Post-Production SupportThe post-production phase is important for delivering polished and professional photographs. However, editing and retouching can be time-consuming but if you take the help of a virtual assistant, it can simplify the whole process.2 . Efficient Client CommunicationsEfficient client communications are crucial. A virtual assistant can handle client emails, set up appointments, and maintain a good relationship overall. This not only improves the client experience but also frees up your time for more creative pursuits.3. Scheduling and Calendar ManagementOrganizing schedules and handling appointments can be a tricky task. A virtual assistant can smoothly manage calendars, making sure appointments are scheduled without any conflicts.4 . Research and OrganizationWhether it involves finding ideal shooting locations, staying updated on trends, or organizing portfolios, a virtual assistant can manage diverse tasks, enabling photographers to dedicate more time to creative brainstorming and actual photoshoots.5. Social Media ManagementIn the era of digital, a strong online presence is very important for photographers. A virtual assistant not only saves time for photographers by taking charge of social media management but also boosts brand visibility. 6 . Finance ManagementHandling finances is critical. A virtual assistant with bookkeeping expertise can assist with invoicing, expense tracking, and financial reporting, keeping the business side of photography organized and transparent.7 . Marketing AssistantPromoting photography services requires a strategic approach. A virtual assistant can assist in creating and executing marketing strategies, including email campaigns, promotional events, and partnerships.8 . Travel LogisticsA virtual assistant can manage travel logistics which includes booking accommodations, arranging transportation, and handling other travel-related details, allowing photographers to concentrate on capturing exceptional moments.
  • 23. BPO Companies in Asia: Choosing the Best BPO Company

    In today's episode, we're diving into the world of BPO companies in Asia, uncovering what it takes to choose the best partner for your business. From expertise and cost-effectiveness to scalability and cultural compatibility, we'll explore the key factors to consider when selecting the perfect BPO ally. Tune in now and unlock the secrets to success in outsourcing!
  • 22. How to hire a virtual assistant in 5 steps

    Nowadays, it has become a baffling topic to figure out how to hire a virtual assistant. It is quite a headache for any organization to have their tasks streamlined without the help of a Virtual assistant.
  • 19. Healthcare Virtual Assistants for Doctors

    Join us in today’s episode, where our seasoned host, Sophy, will talk you through all you may want to learn about “Healthcare Virtual Assistants for Doctors,"  and we will even tell you how to hire one. A hint? Contact ASL BPO, and we will get you started on your journey to learning and hiring a healthcare virtual assistant.Are you a doctor who is just too busy to answer calls and schedule appointments? Today’s podcast will explain all your troubles. Just by hiring a healthcare virtual assistant, you now have more time to see patients rather than wasting time talking to them on the phone. Our expert healthcare virtual assistant is there to look after all your administrative needs while being well-versed in healthcare terminology, so your patients and you can get the help that you both need.We cover the 8 healthcare services that a Healthcare Virtual Assistant can help your healthcare practice, leaving you tension-free to focus firmly on your patients. Your virtual assistant is also available to provide your practice with 24/7 round-the-clock attention, so you never miss out on a patient in need.If you are a doctor, today’s episode is all you need to solve problems and improve your business at the same time. Subscribe now to stay updated on the latest trends, expert advice, and innovative strategies that will expand your knowledge and boost your business to new heights. For more information, visit our website at and connect with us on social media:Facebook: ASL BPO Facebook PageYoutube: ASL BPO Youtube ChannelLinkedin: ASL BPO Linkedin Page#ASLBPOInsights #SophyPodcast #HealthcareVA #VirtualAssistantMD #DoctorSupport #MedicalVA #HealthTech #TelemedicineAssistant #PhysicianSupport #VirtualMedicalAid #DoctorAssistant #HealthcareAutomation
  • 17. Virtual Assistant for Social Media | BPO AUDIO EP 17

    Step into the dynamic world of social media optimization with our latest episode, 'Virtual Assistant for Social Media.' Join our knowledgeable host, Sophy, as she unravels the game-changing role of virtual assistants in revolutionizing your social media strategy.In this insightful episode, Sophy shares practical insights and actionable tips on how to leverage virtual assistants to enhance your social media presence. Discover the five essential steps to seamlessly integrate a virtual assistant into your social media operations, covering everything from content creation and scheduling to community engagement and analytics.Explore the advanced strategies that virtual assistants bring to the table, such as targeted audience research, trend analysis, and staying ahead of the curve in the ever-evolving landscape of social media marketing. Sophy's expertise transforms the concept of virtual assistance into a strategic advantage for businesses looking to maximize their influence on popular social platforms.Whether you're a business owner navigating the intricacies of social media management or an enthusiast seeking to elevate your online presence, this episode is your go-to resource. Subscribe now to stay informed about the latest trends, expert advice, and innovative strategies in the dynamic world of 'Virtual Assistant for Social Media.'For more information and updates, connect with us on social media:Facebook: ASL BPO Facebook PageYoutube: ASL BPO Youtube ChannelLinkedin: ASL BPO Linkedin Page#VirtualAssistant #SocialMediaManagement #SophyPodcast #DigitalMarketing #SocialMediaStrategy #BusinessEfficiency #OnlinePresence #ElevateYourBrand #IndustryInsights
  • 16. How to Hire a Virtual Assistant in 5 Steps | BPO AUDIO EP 16

    Step into the dynamic realm of virtual assistance with 'The E-commerce Product Data Entry Chronicles,' a captivating podcast hosted by Sophy, a seasoned professional specializing in E-commerce Product Data Entry Services at ASL BPO. While the podcast title may suggest a focus on product data entry, our latest episode unveils a valuable guide titled 'How to Hire a Virtual Assistant in 5 Steps.'In this insightful episode, Sophy seamlessly transitions from the world of product data management to unravel the intricacies of hiring a virtual assistant for your E-commerce business. Drawing upon her wealth of experience, she shares five crucial steps to make the hiring process smooth, efficient, and successful.Join us as we navigate through the fundamental aspects of virtual assistant recruitment. From defining your business needs and crafting a compelling job description to evaluating potential candidates and conducting effective interviews, Sophy provides actionable tips to help you build a reliable virtual support team.This episode goes beyond the surface, delving into the importance of clear communication, setting expectations, and fostering a collaborative relationship with your virtual assistant. Sophy's expertise transforms the hiring process into a strategic investment for optimizing your E-commerce operations.Tune in for a riveting discussion that transcends traditional product data entry topics, offering practical guidance on enhancing your business efficiency through strategic virtual assistant recruitment. Whether you're a seasoned entrepreneur or a curious listener, 'The E-commerce Product Data Entry Chronicles' provides valuable insights that resonate with the evolving landscape of online business management.Subscribe now to stay updated on the latest trends, expert advice, and innovative strategies in both E-commerce Product Data Entry Services and the broader spectrum of E-commerce business essentials.For more information, visit our website at and connect with us on social media:Facebook: ASL BPO Facebook PageYoutube: ASL BPO Youtube ChannelLinkedin: ASL BPO Linkedin Page#VirtualAssistantHiring #EcommerceBusiness #SophyPodcast #ASLBPOInsights #EcommercePodcast #BusinessEfficiency #VirtualSupportTeam #StrategicHiring #EcommerceSuccess #IndustryExperts