ASL BPO's Podcast
BPO Audio Ep 5 | Front Office vs Back Office | Who to Outsource?
Season 1, Ep. 5
Unlike back office support, the front office mainly interacts with the customers directly through various media. Both of these departments are critical to providing an excellent client experience.
Read more on this topic in our blog post: https://cutt.ly/A1VuhFB
00:44 Front office and Back office
02:44 Back office outsourcing
03:26 Pros of back office
04:05 Cons of back office
04:23 Pros of front office
04:48 Cons of front office
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BPO Audio Ep 9 | 10 Benefits of Hiring Virtual Customer Support Services
Season 1, Ep. 9
Without a dedicated customer support service, it is difficult to explain the value of the product or service you are offering. Virtual customer support service functions without being physically available for the company they are serving. They handle all sorts of customer communication within the company's entities.Imagine having in-house employees for each of the channels. How many employees do you think your corporate location will have to accommodate? I'd say a lot. Thus, companies prefer to have virtual customer care outsourcing service. In this podcast, we will tallk about 10 benefits of hiring virtual customer support services.
Career Connection: How to apply for jobs the correct way
Season 1, Ep. 1
Modern recruiters prioritize candidate experience and view the recruitment process as a two-way street where both the company and candidate assess whether it's a good fit. In this podcast, we will discuss the step-by-step process of applying for jobs that increases the chances of getting selected.
BPO Audio Ep 8 | The Importance of Back Office Operations
Season 1, Ep. 8
In conventional days, businesses used to handle back office and front office operations simultaneously with the same employees. Many companies these days have realized that front office employees can be twice as productive if they are supported by a back office. Let's hear about the importance of back office operations.