ASL BPO's Podcast


BPO Audio Ep 5 | Front Office vs Back Office | Who to Outsource?

Season 1, Ep. 5

Unlike back office support, the front office mainly interacts with the customers directly through various media. Both of these departments are critical to providing an excellent client experience.

Read more on this topic in our blog post:

00:00 Introduction

00:44 Front office and Back office

01:10 Functions

01:35 Difference

02:44 Back office outsourcing

03:26 Pros of back office

04:05 Cons of back office

04:23 Pros of front office

04:48 Cons of front office

04:57 Summary

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