{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/e7e47475-e682-4440-a586-a5472f726210/64230330e17d0b001196cf45?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Harnessing low code to improve the customer experience","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/621e2c5556506ff3ac0e6cda/1692952586931-d63efac0acc327b521014f9a730cf392.jpeg?height=200","description":"<p>UK-based Shawbrook Bank has partnered with Pega to use low code to transform its unsecured loans process, improving processing time by 75%, saving 1500 hours per month, and improving the customer experience.&nbsp;</p><p><br></p><p>Liz Lumley sits down with Shawbrook Bank and Pega to discuss the fintech partnership and the benefits of a low code platform.</p><p><br></p><p>Guests:</p><ul><li>Steve Morgan, banking industry market lead, Pega</li><li>Russ Thornton, chief technology officer, Shawbrook Bank</li></ul>","author_name":"The Banker"}