In August 2018, Raneem Uday and her mother Khaula Saleem were murdered in the West Midlands despite multiple 999 calls made that night. The system failed them — not through a single act of negligence, but through structural gaps in how those calls were handled and risk was assessed.
What followed is a study in what grief becomes when it meets determination. Raneem's aunt, Nour Norris, campaigned for what is now Raneem's Law — a programme embedding domestic abuse specialists directly inside 999 control rooms, in real time. Not on a phone line. Not available for consultation. In the room.
Phase one launched across five police forces. This week, the government announced phase two: 12 additional forces, bringing the total to 17 of 43, with a full rollout across England and Wales committed by 2029. Early data shows increased handler confidence, earlier identification of high-risk cases, and faster safeguarding deployment.
This episode also covers the government's broader Violence Against Women and Girls strategy — over £1 billion over three years, targeting a halving of VAWG within a decade — and what it will take for that target to hold across political cycles, funding changes, and cultural shifts.
Helpline signposting for show notes:
National Domestic Abuse Helpline (Refuge): 0808 2000 247 — free, confidential, 24/7
Men's Advice Line: 0808 801 0327
Karma Nirvana (honour-based abuse/forced marriage): 0800 599 9247
Galop (LGBT+): galop.org.uk
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