{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/a3c828c3-73ec-4a4b-995c-958894896ec0/661d0945bb53c10016556566?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"“Workers watch your feet, not your lips” - changing culture at scale","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/611e766b06c05e99e7f4093f/1713179048401-a7e5727556e356a613c77b860eb81d4b.jpeg?height=200","description":"<p><a href=\"https://www.makeworkbetter.info/\" rel=\"noopener noreferrer\" target=\"_blank\">To receive the newsletter and the forthcoming Presence project sign-up here</a></p><p><br></p><p>Today’s top episode goes to the heart of an issue that a lot of people raise with me.</p><p><br></p><p>They say ‘where do you start when changing a culture’.</p><p><br></p><p>To some extent it’s what the episode about the hospital trust in Barking was about, going in and changing the culture of a huge organisation.</p><p><br></p><p>I saw one of today’s guests <a href=\"https://www.linkedin.com/in/darrenashby/\" rel=\"noopener noreferrer\" target=\"_blank\">Darren Ashby</a> speak at an event - talking through the specifics of how his company Business Four Zero tried to change the culture of Tesco.<a href=\"https://businessfourzero.com/\" rel=\"noopener noreferrer\" target=\"_blank\"><strong> Business Four Zero</strong></a> are one of a group of organisations who work with leaders to change company culture. I know there’s a few of these firms. I attended a dazzling event by one firm called <a href=\"https://scarlettabbott.co.uk/\" rel=\"noopener noreferrer\" target=\"_blank\">Scarlett Abbot</a> in this field about a month ago.&nbsp;</p><p><br></p><p>Darren is joined by <a href=\"https://www.linkedin.com/in/atif-sheikh-049968/\" rel=\"noopener noreferrer\" target=\"_blank\">Atif Sheikh</a> as they talk through the specifics of what they did with firms like Electronic Arts, Aviva and Tesco. They’ve turned some of their work into a book <a href=\"https://amzn.to/4aP9CpL\" rel=\"noopener noreferrer\" target=\"_blank\">which you can buy here</a>.</p><p><br></p><p><strong>Some of the things that stood out for me:</strong></p><p><br></p><ul><li>What’s the number one thing you look for in a high performing culture? How internal are they? How much time are they spending on themselves vs the outside world?</li><li>Only 28% of workers say they are connected to purpose</li><li>Culture is what are you committed to as group - emotional commitment of what you want to create</li><li>Values - before you define your values know that there are 6 core values shared amongst everyone (sometimes called the <a href=\"https://charactercounts.org/six-pillars-of-character/\" rel=\"noopener noreferrer\" target=\"_blank\">6 Pillars of Character</a> - Trust, respect, responsibility, fairness, caring and citizenship). These should not be your differentiator. These are universal basic expectations. You need to define something differentiating</li><li>Leaders' role is to bring energy: <a href=\"https://www.geekwire.com/2017/happened-satya-nadella-told-microsofts-execs-find-rose-petals-field-sht/\" rel=\"noopener noreferrer\" target=\"_blank\">Satya Nadella told Microsoft’s execs: ‘find the rose petals in the field of sh*t’</a></li><li><strong>So how do you elevate a culture? </strong>They introduce 2 or 3 critical behaviours that elevate a culture Might be ‘be kinder’ And they build a process of how you might enact those behaviours</li></ul><p><br></p><p><strong>For example Intercontinental Hotel Group</strong></p><ul><li>Had switched from being a hotel owner to a franchise business</li><li>CEO needed to remove silos</li><li>What did they need? Too many people in the business didn’t understand how they made money - it made spending decisions hard. So they focussed on ‘think return’</li><li>Additionally it had become complacent, so they decided to ‘move fast’</li><li>Finally they agreed to ‘talk straight’ with each other</li></ul>","author_name":"brucedaisley.com"}