{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/74715c1d-098c-441c-a141-5599d9dd67ae/66bf76398d5b0e0994c70ac9?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Improving service levels in insurance","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/621e276f56506ffbab0e666b/1723823666376-d918a933-c96d-469c-a879-f16ec4c4ba5c.jpeg?height=200","description":"<p>Service levels among UK insurance companies have&nbsp;dropped significantly over the past few years.&nbsp;</p><p>In this latest FT Adviser editor's podcast, which is worth 30 minutes of CPD, Roy McLoughlin, director of&nbsp;strategic partners&nbsp;at Cavendish Ware and member of the Protection Distributors&nbsp;Group, talks to Simoney Kyriakou, editor of FT Adviser, about what needs to change in the sector.</p>","author_name":"FTAdviser"}