A leadership team at a major life sciences organization was reviewing progress on an important initiative to integrate generative AI across the business. Proof-of-concept work was progressing, releases were on schedule, and the mood was upbeat. Then came the question that changed the conversation: \"Are our people really ready?\"
In this episode, Jennifer Ives, an executive director at IDEO, shares the story she wrote with Matthew Higham, a partner at IDEO, on the five human strengths that will separate the organizations that adapt fastest from the ones that automate fastest.
Read along with the full story: https://www.ideo.com/journal/in-the-ai-era-growth-depends-on-people-not-tech
Related Resources:
Jennifer Ives on LinkedIn: https://www.linkedin.com/in/jennifer-ives-b39759/
Matthew Higham on LinkedIn: https://www.linkedin.com/in/matthewdhigham/
Work mentioned:
Better sales, less waste, with H&M Group: https://www.ideo.com/works/h-and-m-kigumi
A better way to teach writing with AI, with Ethiqly: https://www.ideo.com/works/ethiqly
How design is driving Ford to reimagine what a car company can be: https://www.ideo.com/journal/how-design-is-driving-ford-to-reimagine-what-a-car-company-can-be
Serving families first, with Intercorp: https://www.ideo.com/case-study/intercorp
In This Episode
(00:00) \"Are our people really ready?\"
(03:10) Asking the right questions when AI is happy to hand you answers
(06:01) Human insight: what AI can't tell you about why a pattern exists
(09:44) A growth mindset: building belief through experimentation
(12:36) Psychological safety: the condition that lets teams take smart risks
(15:44) A culture of change: when adaptability becomes a daily habit
(18:53) Why technology alone won't deliver the outcomes leaders want