Is your ServiceNow CMDB feeling more like a digital junkyard than a strategic asset? You’re not alone. Many organizations struggle to connect low-level infrastructure to actual business outcomes—and that’s where the Common Service Data Model (CSDM) and Service Mapping come in.
In this episode, we pull back the curtain on two of the most critical—yet widely misunderstood—foundations of the ServiceNow platform. We demystify the acronyms, clarify where CSDM ends and Service Mapping begins, and share actionable guidance on building a service-aware enterprise without getting lost in the weeds.
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