Enterprise AI is rapidly moving from simple conversational chatbots to proactive, autonomous execution. In this episode, we dive deep into the next evolution of AI on the ServiceNow platform: Otto and Now Assist.
We break down how generative AI and purpose-built agentic capabilities are reshaping day-to-day workflows across IT, HR, and customer operations. Tune in to understand the distinct roles each tool plays, how they interact across your digital ecosystem, and what IT leaders need to know to safely govern, deploy, and scale AI-driven automation without losing human oversight.
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