Costi Perricos, Deloitte's Global Generative AI Business Leader, joins Albert Azis-Clauson to discuss how AI is changing the way businesses are organised, how people work and develop their expertise, and the economics of professional services.
Drawing on his journey from rehabilitation engineering and academia into consulting, Costi explains why human judgement remains central as AI becomes more capable. They explore what leaders need to understand themselves, how junior people can gain experience alongside agents, and who takes responsibility for managing a digital workforce.
Key Moments:
00:00 Introduction
01:18 Engineering, academia and the route into consulting
09:32 Leading GenAI at Deloitte
11:44 AI education, fearers and reverers
15:39 Why human judgement still matters
19:36 Developing the next generation of experts
24:47 Leadership and managing a digital workforce
28:04 Human creativity and the limits of AI
30:41 Thinking of AI agents as teammates
32:24 What small and large businesses can learn from each other
37:24 The changing economics of professional services
41:39 Ownership, agent architecture and the agentic harness
48:53 Startups, large firms and business transformation
53:33 Practical advice for leaders adopting AI
55:06 Honest conversations about failure
58:33 Where Costi would invest £100 million
1:00:50 Costi’s advice to Albert
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