Most leaders think about AI as a tool to analyze data or assist with tasks. But what happens when your AI becomes an autonomous agent, not just providing insights but actively orchestrating complex processes on its own?
Today, we are at PegaWorld 2026 at the MGM Grand in Las Vegas, and, we're going to talk about moving AI from a theoretical concept to a practical, value-driving reality. Specifically, we’ll explore:
- The transition from predictive AI to agentic AI, and what that means for orchestrating complex customer journeys.
- The architectural and data foundations required to successfully deploy autonomous AI agents at an enterprise scale.
- How this approach enables a new level of proactive, personalized engagement that improves outcomes and drives business value.
To help me discuss this topic, I'd like to welcome Richard Rutkowski, Director of Product and Technology at enGen.
About Richard Rutkowski
Richard Rutkowski is Director of Product and Technology at enGen, where he leads the development of clinical care management solutions designed to improve patient outcomes, streamline administrative processes, and reduce healthcare costs. With a background in computer systems technology and expertise in product strategy, agile methodologies, and technology leadership, Richard works across cross-functional teams to develop and scale innovative solutions that address complex healthcare challenges.
enGen is the technology, operations, and services company of Highmark Health, one of the largest integrated health organizations in the United States. The company provides technology, data, and business solutions that help health plans, providers, and care teams modernize operations, improve efficiency, and enhance healthcare experiences. enGen focuses on leveraging emerging technologies, including AI and automation, to simplify complex healthcare processes and drive better outcomes across the healthcare ecosystem.
Richard Rutkowski on LinkedIn: https://www.linkedin.com/in/richard-rutkowski-35063410a/
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enGen: https://goengen.com/
Pega provides the leading AI-powered platform for enterprise transformation. The world’s most influential organizations trust Pega’s technology to reimagine how work gets done by automating workflows, personalizing customer experiences, and modernizing legacy systems. Since 1983, Pega’s scalable, flexible architecture has fueled continuous innovation, helping clients accelerate their path to the autonomous enterprise. Learn more at Pega.com
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