How do we know if AI use in health care actually makes patients better? Chip talks with Dr. David Bates — a veteran physician leader at Mass General Brigham and the Brigham and Women's Hospital and Co-director of the Center for Artificial Intelligence and Bioinformatics Learning Systems — about measuring patient outcomes reliably and in real time to create a strong foundation for everything else in health care administration — clinical deployment, payment reform, consumer transparency, and accountability. David has spent his career at the center of this challenge and his research helped inform To Err Is Human: Building a Safer Health System, the landmark 1999 report by the U.S. Institute of Medicine that revealed the high frequency of preventable medical errors in health care.
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