It's intimidating, as a small business owner, battling sprawling, multinational corporations. But don't forget why people want to bring their custom to you, and the competitive advantage that gives you over the so-called big hitters. That's the 'Special Sauce', as Helen describes it. Celebrity service, attention to detail, trust, that personal touch - all very achievable goals, especially given the (relatively cheap) technology at hand. Here, Sara and Helen share ways in which you can make your little company appear huge - ramping up profits without sacrificing your core values. We also have a welcome return from their dad, Frank, in our regular feature ... Let's Be Frank!
","author_name":"Sara Davies & Helen Goddard"}