{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/69aeb72496c5a430ddd24735/69f26375c5dd1a1717ff81ef?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"CX -‘Lessons from a Life in Retail'","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/69aeb72496c5a430ddd24735/1777492845176-8def2360-5b21-4e20-a6f0-d889693b5011.jpeg?height=200","description":"<p>In this episode, Andy Milligan speaks with retail CX specialist Mark Gould about why retail’s biggest challenge is friction, not technology, and how AI can empower frontline teams, improve customer experience, and drive sustainable growth.</p>","author_name":"Andy Milligan "}