On January 4, 2021, Haven Healthcare announced it was shutting down. After less than three years, the ambitious venture created by Amazon, Berkshire Hathaway, and JPMorgan Chase was coming to an end.
The easy conclusion is that Haven failed. But is that the whole story?
In the final episode of this four-part series, Dr. Bruce Spurlock looks beyond the binary question of success versus failure to ask something more useful: What exactly failed—and what survived?
Bruce brings together the lessons from the entire Haven Healthcare story, from the challenge of turning an ambitious vision into a clearly defined problem to the difficulty of creating accountability without clear decision rights. He explores the warning signals leaders can miss, the value of pre-mortems and tripwires, and why failure only becomes learning when it changes what we do next.
Most importantly, Bruce challenges the assumption that an innovation has to survive intact in order for something valuable to spread. Organizations can disappear while their ideas, knowledge, people, tools, and lessons continue to influence what comes next.
In this episode:
Haven set out to transform healthcare. Instead, healthcare transformed Haven. The lessons from that experience may be more valuable than a simple verdict of success or failure.
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