{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/697412ce283ec80e1517e5a4/69990862240b4a2d75fa0282?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"New Coke: A Lesson in Metrics vs. Emotion","description":"In this episode, we explore the ill-fated launch of New Coke in 1985, a story of how an obsession with data led Coca-Cola to alienate its loyal customer base. We uncover how the company's focus on taste test metrics ignored the deep emotional connection consumers had with the original product, resulting in one of the biggest marketing blunders in history.<br><br><br><b>Chapters</b><br>00:00 New Coke: The Backstory<br>03:02 Data vs. Customer Loyalty<br>05:31 The New Coke Debacle<br>11:58 Lessons Learned","author_name":"History: Hits and Stories"}