{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/695842c7c4b2cc952cc66623/6a8c9db866c4a1e81afbdd6f?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"EP 807 ☕️ \"Is Your Staff PT's Bad Attitude Costing You Money?\" [Coffee with Goughy]","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/695842c7c4b2cc952cc66623/1787600305124-6cdfd355-a9a2-45d6-9a48-159662a59e46.jpeg?height=200","description":"<p>Today, I dug into whether staff PT attitude is costing clinic owners money, breaking down where attitude actually comes from and why you can never train it away.</p><p><br></p><ul><li>Explained that attitude is a manifestation of belief systems (88% fixed for life), so performance plans and \"attitude correction\" courses are futile — you either tolerate it or cut the person loose</li></ul><p><br></p><ul><li>Argued that owners and employees are clashing because entitled, self-righteous new-grad PTs want the lifestyle without following the proven success playbook</li></ul><p><br></p><ul><li>Riffed on possible names for a joke \"attitude correction\" course to run alongside PPM Live, and made the case for choosing Orlando over the \"boring\" APTA conference in Denver</li></ul><p><br></p>","author_name":"The Paul Gough"}