{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/695284ea6d80a931ebf298da/6953f33d09314afbec509f02?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Des Traynor (Intercom): How we rebuilt the company for the AI era","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/695284ea6d80a931ebf298da/1768338685263-dbadf568-b398-44f7-884a-d6d29b730902.jpeg?height=200","description":"<p>Des Traynor, co-founder of Intercom, joins Pigment co-CEO Eléonore Crespo to discuss how he transformed Intercom to meet the AI era by scrapping existing roadmaps, rebuilding critical processes, and launching Fin – one of the fastest-growing AI agents in customer support.</p><p>Des shares the story of the “weekend that changed everything” after the launch of ChatGPT, why Intercom switched to outcome-based pricing, how AI is decreasing the costs of exploration for business leaders, and what it takes to build products when uncertainty becomes the norm.</p><p><br></p><p>Read the key takeaways here: <a href=\"https://www.pigment.com/perspectives-podcast/intercom-des-traynor-how-we-rebuilt-the-company-for-the-ai-era\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.pigment.com/perspectives-podcast/intercom-des-traynor-how-we-rebuilt-the-company-for-the-ai-era</a></p><p><br></p><p><br></p>","author_name":"Pigment"}