{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/695284ea6d80a931ebf298da/6952898de30db7c5d8563e8a?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Bret Taylor (Sierra, OpenAI): Why the future belongs to vertical agents","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/695284ea6d80a931ebf298da/1768337690700-c0e9ac82-112d-4aa4-8b22-0a3f1d58410f.jpeg?height=200","description":"<p>Sierra founder and OpenAI board chairman Bret Taylor joins Pigment co-CEO Eléonore Crespo to discuss how AI agents are reshaping enterprise software and customer experience.</p><p>Bret brings a rare perspective on technology waves. He founded Google Maps, served as CTO of Facebook, and was co-CEO of Salesforce before launching Sierra, an agentic AI platform for customer service. In this conversation, he shares what it means to build in the middle of a defining shift, why vertical AI agents will unlock entirely new software categories, and how to design trust into systems that are powerful but imperfect.</p><p><br></p><p>Read the key takeaways here:<strong> </strong><a href=\"https://www.pigment.com/perspectives-podcast/bret-taylor-sierra-why-the-future-of-enterprise-software-belongs-to-vertical-agents\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.pigment.com/perspectives-podcast/bret-taylor-sierra-why-the-future-of-enterprise-software-belongs-to-vertical-agents</a></p><p><br></p>","author_name":"Pigment"}