{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/692dc9e1ed22a4cc82927842/69700c4a5e25e3a6c0e5ed43?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Enhancing Client Experience with AI: Andrew Fahey","description":"<p>In this week's episode I sit down with Andrew Fahey to discuss the challenges and opportunities for CEOs in 2026, emphasising the importance of realistic optimism. We explore the role of AI in transforming professional services, the necessity of human skills in a tech-driven world, and the innovative approaches Briars is taking to enhance client experience and internal processes.</p><p><br></p><p>Chapters</p><p><br></p><p>00:00 Navigating 2026: Realistic Optimism for CEOs</p><p>02:57 Briars: Global Expansion and Professional Services</p><p>05:56 AI Disruption in Professional Services</p><p>09:00 The Human Element in AI Integration</p><p>11:47 Transforming Client Experience with AI</p><p>15:01 Internal Use Cases for AI in Leadership</p><p>19:58 The Future of Onboarding and Human Skills</p><p>24:39 Generational Challenges in Professional Services</p><p>29:48 Conclusion: Embracing Change for Success</p><p><br></p><p>Connect with Andrew - <a href=\"https://www.linkedin.com/in/andrewfahey/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.linkedin.com/in/andrewfahey/</a></p><p><br></p><p>Powered By Atherio, Real-time leadership wisdom for every manager - <a href=\"https://www.atheriohq.com\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.atheriohq.com</a></p><p><br></p><p>Connect with The host - Ben Stocken :<a href=\"https://www.linkedin.com/in/benstocken\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.linkedin.com/in/benstocken</a></p>","author_name":"Ben Stocken"}